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33160X Avaya Workforce Engagement Support Certified Exam Questions Help You Study

Avaya ACSS 33160X Exam Overview

Avaya ACSS 33160X exam information is available below for you to study.

Number of Questions: 68
Duration: 90minutes
Passing Score: 68% (46 of 68 correct)

Key Topics Covered in 33160X Exam

Avaya Workforce Engagement Support Certified Exam 33160X topics cover the following details. 

Architecture

Understanding the architecture of Avaya Contact Recorder Advanced, Archive, and Avaya Workforce Engagement System.
Explaining integrations between Avaya Contact Recorder Advanced and Avaya Workforce Engagement.

Installation

Describing the installation process of Avaya Workforce Engagement Framework.

Configuration

Configuring Avaya Workforce Engagement System.
Configuring Avaya Contact Recorder Advanced on Avaya Workforce Engagement.
Configuring Archive.

Administration

Explaining administrative tasks in Avaya Workforce Engagement.

Maintenance

Demonstrating how to maintain Avaya Workforce Engagement and Avaya Contact Recorder Advanced.
Identifying steps for backup and restoration of Avaya Workforce Engagement.
Identifying steps for upgrading and migrating Avaya Workforce Engagement.

Troubleshooting

Troubleshooting Avaya Workforce Engagement.
Troubleshooting Avaya Contact Recorder Advanced.

Avaya Workforce Engagement Support (ACSS - 3308) Certification

33160X exam is a related test for Avaya Workforce Engagement Support (ACSS – 3308) certification. The Avaya Workforce Engagement Support (ACSS-3308) certification offers several benefits to individuals and organizations:

1. Validation of Skills: Achieving the ACSS-3308 certification demonstrates an advanced understanding and competence in troubleshooting, maintaining, and administering Avaya’s communications products. This validation is recognized within the industry, showcasing the holder’s expertise in Avaya technologies.

2. Enhanced Career Opportunities: Holding the ACSS-3308 certification can lead to expanded career opportunities within the field of Avaya communications. Employers often prioritize certified professionals for roles involving support, maintenance, and administration of Avaya systems, providing avenues for career advancement and increased earning potential.

3. Improved Customer Service: Certified professionals are equipped with the knowledge and skills to efficiently and accurately resolve customer communication issues. This leads to enhanced customer satisfaction and loyalty, as well as strengthened relationships between organizations and their clients.

4. Access to Avaya Resources: Certification holders gain access to Avaya’s extensive network of resources, including training materials, technical documentation, and support forums. This access facilitates ongoing learning and professional development, enabling individuals to stay current with the latest advancements in Avaya technology.

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