Salesforce Slack Administrator Exam Info and Questions Sharing

Understand Salesforce Slack Administrator Exam Overview

The Salesforce Certified Slack Administrator exam is designed for individuals who are responsible for configuring and managing Slack within an organization.

Content: 60 multiple-choice/multiple-select questions
Time allotted: 90 minutes
Passing score: 65%
Registration fee: USD 200
Retake fee: USD 100
Prerequisite experience: 6 or more months as a Slack Administrator

Master Salesforce Slack Administrator Exam Outline

Salesforce Slack Administrator exam outline cover the following details.

1. Fundamentals (9%)
Understanding user roles and responsibilities in Slack (Admin, Owner, etc.)
Features unique to different Slack paid plans
Key responsibilities of Slack Admin and Owner roles
Workspace and organization-level settings and dashboards

2. Workspace Administration (9%)
Understanding when and how to create a workspace
Managing workspace creation and approval processes
Choosing appropriate workspace visibility settings
Preparing an Enterprise Grid design
Consolidating workspaces

3. Channel and User Group Administration (28%)
Setting up and administering Slack channels
Understanding when to use channels, direct messages (DMs), and group DMs
Determining when to use public vs. private channels and multi-workspace channels
Administering channel posting permissions
Managing connections, channels, and DMs with outside organizations
Establishing naming guidelines and policies for channels
Managing user groups and their state (delete, archive, convert)

4. User Lifecycle Management (14%)
Implementing the best authentication methods for Slack
Recommending user creation and cross-domain identity management (SCIM) processes
Managing workspace access, including deactivating full member accounts
Creating guest user request and approval processes

5. App Administration (10%)
Understanding the value of interoperability for decision makers and users
Using Workflow Builder for automation of routine tasks
Managing the app installation and approval process
Setting up and managing the app approval process

6. Security (15%)
Identifying Slack’s product security features and settings to meet security needs
Managing access, mobile devices, and sensitive data in Slack
Recommending security features for governance, risk management, and compliance
Auditing user activity for security purposes

7. Enabling Slack Success (15%)
Developing a vision and goals for Slack usage within the organization
Using Slack analytics to track usage and make data-driven decisions
Promoting best practices, such as Slack etiquette guides and channel archiving
Building and maintaining a Slack team to drive success in the organization
Promoting member enablement and engagement with Slack

Salesforce Slack Administrator Exam Preparation Tips

Familiarize with Slack Admin roles: Make sure you understand the privileges, responsibilities, and unique features of each user role.
Hands-on experience: Practice managing workspaces, channels, user groups, and apps within Slack. This will help you become comfortable with Slack’s interface and configurations.
Understand security and user lifecycle management: Be prepared to recommend security settings, authentication options, and user management best practices.
Review Slack’s product features: Dive deep into Slack’s settings, policies, and features that enhance communication, security, and productivity.
Practice with Slack analytics: Understanding the analytics dashboard is crucial for the “Enabling Slack Success” section of the exam.
Study Exam Questions: Study Salesforce Slack Administrator exam questions to familiar with the questions type.