The PECB ISO/IEC 20000 Foundation exam focuses on assessing your service management knowledge and the requirements outlined in ISO/IEC 20000-1, a standard for service management systems (SMS).
PECB ISO/IEC 20000 Foundation Exam Overview:
Number of Questions: 40 Multiple-choice questions
Time Duration: 1 hour
Language: English
The PECB ISO/IEC 20000 Foundation exam tests your understanding of the following topics:
Basic Concepts of Service Management
Definitions, principles, and approaches related to service management.
ISO/IEC 20000-1 Requirements for SMS
Understanding the core elements of ISO/IEC 20000-1, including:
Organizational context
Top management’s role in service management
Planning and resource management for the SMS
Control and measurement of service delivery
Performance evaluation and continual improvement activities
Service Delivery and Improvement
Knowledge of how organizations can implement and continuously improve their SMS.
The ISO-IEC 20000 Foundation exam is ideal for: