Achieving GCX-GCP certification signifies more than just a validation of skills. It serves as a testament to an individual’s commitment to staying abreast of industry trends and mastering state-of-the-art technologies. Professionals holding this certification are poised to unlock new career opportunities, command higher salaries, and contribute significantly to their organizations’ success by leveraging Genesys Cloud CX to its fullest potential. The GCX-GCP certification not only validates one’s expertise but also serves as a springboard for career advancement and organizational growth.
Genesys Cloud CX GCP-GCX Exam Overview
The GCX-GCP exam is designed for system administrators and developers, aiming to validate their proficiency in three key domains: Contact Center Administration, Implementation, and Reporting and Analytics. With a blend of multiple-choice, multiple-select, and true/false questions, this comprehensive assessment challenges candidates to showcase their understanding across a diverse array of topics.
The GCX-GCP exam consists of 55 questions and has a duration of 120 minutes. A passing score of 65% is required to achieve certification. The exam is available in English and can be taken either online or at an authorized test center, offering flexibility to candidates worldwide.
Key Topics Covered in GCX-GCP Exam
Genesys Cloud CX Certified Professional-Consolidated Exam GCX-GCP key topics cover the following details.Â
1. Contact Center Administration: This segment scrutinizes candidates’ grasp of fundamental concepts such as platform navigation, ACD (Automatic Call Distribution), supervisor tools, roles and permissions management, and scripting capabilities. Mastery of outbound dialing, quality management (QM), and workforce management (WFM) is also essential.
2. Implementation: Candidates are evaluated on their ability to effectively deploy and configure Genesys Cloud Collaborate, a cornerstone of seamless communication and collaboration within the platform. Topics include platform configurations, collaborative features, and effective utilization of communication tools.
3. Reporting and Analytics: This section focuses on leveraging dynamic views to derive actionable insights from data. Candidates are expected to demonstrate proficiency in interpreting and analyzing reporting metrics, enabling informed decision-making and performance optimization within the Genesys Cloud CX ecosystem.