Practice Free Strategy Designer Exam Online Questions
Cloud Kicks’ primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?
- A . Solve for one, extend to many through a persona spectrum.
- B . Use Jobs to Be Done to increase empathy with the audience.
- C . Hold focus groups with traditionally underrepresented participants.
The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?
- A . To compare products based on predefined criteria to enable stakeholder discussion
- B . To prioritize projects based on key goals outlined in project framing
- C . To classify projects according to their level of urgency.
Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?
- A . Issues to act on, influence, or monitor
- B . Issues to stop, start, or continue
- C . Issues to accept, object., or withhold
The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?
- A . Business user flow and journey map
- B . Business case and roadmap
- C . Business metrics and ROI map
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don’t share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues?
- A . Service blueprint
- B . Journey map
- C . Data dashboard
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?
- A . Marketing teams do not have the responsibility to drive design challenges.
- B . It allows the team to explore solutions without committing to one right away.
- C . "Will" assumes the problem can be solved without due diligence.
A strategy designer creates a bridge from the project vision to product development through prioritization.
Which factor should be considered to minimize cost and maximize value?
- A . Usability
- B . Velocity
- C . Effort
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?
- A . Increased goal completion rate
- B . Increased human takeover rate
- C . Decreased length of support calls
As part of Cloud Kicks’ new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?
- A . Applicable privacy acts
- B . Globally-accepted privacy act
- C . Cookie consent requirements
Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept.
What is a core component of a successful GTM strategy?
- A . Test-driven development
- B . Product value proposition
- C . Digital marketing plan