Practice Free SHRM-CP Exam Online Questions
Glen is the senior manager of the HR department at a non-profit organization. He delegates 95% of his tasks to his subordinates and practices a laissez-faire management system. Employees have complained that he does not exercise any authority in his leadership role.
According to Blake-Mouton’s behavioral leadership theory, what kind of manager is Glen?
- A . Authority-compliance management
- B . Middle of the road management
- C . Impoverished management
- D . Country club management
Under the ADA?
- A . An employee who is addicted to alcohol is not considered disabled
- B . An employee who currently uses heroin is considered disabled
- C . An employee who attends a rehabilitation center for substance abuse is considered disabled
- D . An employee addicted to legal prescription drugs is not considered disabled
When it comes to onboarding new employees, which of the following actions contribute significantly to the dissemination of organizational values?
- A . Recruit and hire employees who have excellent communication and teamwork skills
- B . Utilize the employee orientation to communicate the organization’s philosophy
- C . Create metrics that measure the culture’s communication effectiveness
- D . Conduct an employee engagement survey to measure employee opinions
What is the ultimate goal of continuous improvement initiatives in an organization?
- A . Incremental enhancements for organizational effectiveness
- B . Short and quick changes that redesign operations
- C . Adopting customer requirements into the quality assurance process
- D . Implementing the Total Quality Management (TQM) tool of cause and effect analysis
The Chaldean corporation has made a shift to be more strategic in onboarding, performance management, succession planning, and to ensure workforce planning is aligned with the business plan. The HR director has created a talent pipeline for high potential mid-level employees to be developed for future leadership positions. A consultant was hired to ensure a line of sight is entrenched in the compensation strategy. Applicants are asked to fill a candidate experience survey to improve the chances of top talent selection. Employee engagement survey data was used to improve the engagement metrics.
Which of the following is the accurate term for the case above?
- A . Human capital management program
- B . Succession planning program
- C . Human resource management program
- D . Talent management program
Which of the following is used to define a firm’s risk level?
- A . Risk matrix which identifies the likelihood that a risk will occur, and the potential impact of the risk.
- B . Risk appetite which is the level of risk that an organization is willing to accept while pursuing its objectives.
- C . Functional risk management which is a firm-wide strategy to identify and prepare for hazards.
- D . Analyze customer complaints using risk analytical models and software
If the Softkey company produces an integrated accounting software and wants to compete internationally, which strategy would the company most likely employ?
- A . multidomestic
- B . transnational
- C . global
- D . international
A HR director involves a HR trainee in developing the Total Quality Management (TQM) initiative that the organization intends to deploy in the production department in a bid to ensure continuous improvement in quality and reduce manufacturing defects by 30%.
What career development activity does this describe?
- A . The answer is A.
- B . Career management
- C . Organizational development
- D . Career planning
- E . Learning and development
An organization is responsible to many different entities. In order to meet the demands of these groups, the organization must engage in stakeholder management. Stakeholder management is necessary because:
- A . stakeholders are second in importance to the stockholders.
- B . all stakeholders receive financial rewards.
- C . stakeholder groups often have goals that potentially conflict with those of other stakeholder groups.
- D . stakeholders and managers inevitably work at cross-purposes.
Which of the following is prohibited by the National Labor Relations Act (NLRA)?
- A . Employer domination of labor organization.
- B . Permanent replacement of economic strikers
- C . Secret ballot representation election
- D . Mandatory subjects for collective bargaining