Practice Free SHRM-CP Exam Online Questions
The central purpose of the balanced scorecard is to;
- A . Ensure compliance with tactical planning across functions
- B . Give executives a measurement system to direct activities
- C . Align company mission and vision with day to day operations
- D . Bring departmental operations into a centralized command structure
Per the POLC management framework, which of the following is not representative of the planning function?
- A . SWOT Analysis
- B . Organizational chart
- C . Determining culture and ethics
- D . Tactical objectives
Ann is the head of a team in her unit. Her task is to create short-term goals for her team.
Which of the following is not an example of a short-term goal?
- A . Tactical goals
- B . Action plans
- C . SMARTER goals
- D . Step-by-step instructions
A pilot program will most likely be used at what level of evaluation?
- A . Formative evaluation
- B . Summative evaluation
- C . Instructional evaluation
- D . Process evaluation
Which of the following is the first step to Enterprise Risk Management?
- A . How do we monitor the risks?
- B . How do we control the risks?
- C . What are the impacts of the risks?
- D . What risks do we have?
Ann is a leader who believes firmly in the "carrot and stick" rule. She has dedicated 10% of her department’s budget to reward employees that meet performance levels of 85% or higher.
Ann’s leadership is most similar to what leadership style?
- A . Transactional leadership
- B . Charismatic leadership
- C . Transformational leadership
- D . Authoritarian leadership
The HR Manager presents paper A stating that factors that can influence change include employee engagement rate, reduction in absenteeism, and applications for unemployment insurance. Paper B states that factors that can only record what has happened include turnover rate, training costs, and number of fatalities, . Paper A reflects —— while Paper B reflects —— .
- A . Lagging indicators; Leading indicators
- B . Leading indicators; Lagging indicators
- C . Financial indicators; Demographic indicators
- D . ROI analysis; Cost-benefit analysis
The Receptacle organization has lost its overall market share by 13% because its customer satisfaction levels has deteriorated over the last 7 months. The Chief Executive Officer (CEO) speaks to the Chief Human Resource Officer (CHRO) about receiving anonymous emails of dysfunction in the customer service department. The CEO asks the CHRO to determine why the department is performing poorly, and if the Head of Customer Service (HCS) is able to lead the team effectively. The CEO states that the rising levels of customer complaints of poor service must be handled urgently and decisively.
The CHRO schedules a meeting with the HCS. The HCS was a top performer as an employee for 4 years and was recently promoted to lead the department. During the meeting, the HCS admits that he is facing significant employee relations problems. He states that certain employees are given preferential treatment by the CEO based on familial ties and these employees cannot be controlled. He is at a loss on what to do about these "problem" employees because they have access to the CEO based on family ties.
Staff in the department respond to an average of 3 calls per hour while the industry standard average is 7 calls per hour. The HCS states that he is desperate for help and is open to any solutions that the
CHRO can offer. The CHRO finds that the department is not staffed at full capacity and though the vacant positions have been posted in-house, employees are not keen on applying for the roles based on rumors of poor employee relations, bias, chaotic systems and controls.
The CHRO receives reports that an employee of the customer service department has posted negative comments on the poor customer satisfaction levels of the company on a popular social media site. The report claims that the employee stated that the deteriorating levels of customer service is due to the company’s apathetical attitude to its employees. The report also states that the employee may have divulged certain trade secrets of the company.
How should the CHRO handle this situation?
- A . Get the employee’s side of the story.
- B . Communicate to the HCS that the employee has engaged in a breach of confidentiality; allow the HCS determine the appropriate discipline to mete out.
- C . Determine if the employee is protected by Weingarten rights; document the report in the employee’s file; proceed with the corporate disciplinary policy.
- D . Terminate the employee based on the employment at will doctrine.
Which one of the following encourages spending up to the budget to ensure a reasonable allocation in the next period?
- A . Formula budgeting
- B . Zero-based budgeting
- C . Incremental budgeting
- D . Seasonal budgeting
Majority of employees in the USA are employed based on the employment at-will doctrine. This means that an employer can terminate an employee at any time for any reason, except an illegal one.
A correct assumption on the employment at-will doctrine is?
- A . The employment at-will doctrine does not obtain in several nations.
- B . Negotiations for collective bargaining agreements include employment at-will clauses.
- C . Implied contracts are satisfactory to establish the employment-at-will doctrine.
- D . Globally, a large percentage of employment contracts contain employment at-will clauses.