Practice Free SHRM-CP Exam Online Questions
Kia, a senior HR professional was questioned by senior management on the rationale behind a 20% budgetary increase in employee training and professional development activities. The most important reason Kia can supply to ensure senior management’s backing of the increase is;
- A . An employee survey indicates that customer complaints is due to insufficient training
- B . Use metrics to indicate a positive correlation between professional development initiatives and achievement of corporate goals
- C . Provide statistics that indicate reduced costs in recruitment and turnover and an increase in employee engagement and morale
- D . Use Kirkpatrick’s summative evaluation level of learning to indicate improvements in employee
KSAs and expertise
A global group of production factories has Global HR implement a dress code policy that sets expectations for a professional appearance and protection in the workplace. However, it is allowed for appropriate guidelines to be issued at the regional levels.
What is this an example of?
- A . cultural ethnocentrism
- B . cultural relativism
- C . universalism
- D . cultural determinism
In a disparate impact case, which of the following is least likely to be considered?
- A . Does the employer require that all applicants pass a physical agility test, and does the test disproportionately screen out women?
- B . Determine whether the selection procedure has a discriminatory impact on a particular group by requiring a statistical analysis using the Pareto analysis 80/20 rule.
- C . If the selection procedure has a disparate impact based on race, color, religion, sex, or national origin, can the employer show that the selection procedure is job-related and consistent with business necessity?
- D . If the employer shows that the selection procedure is job-related and consistent with business necessity, is another test available that would be equally effective in predicting job performance but
would not disproportionately exclude the protected group?
Crane has been assigned to research on employee satisfaction levels at the company she works.
Which of the following is best at helping Crane identify the levels of satisfaction for employees?
- A . Pay and Benefits
- B . Absenteeism reports
- C . Diversity and Inclusion
- D . HR Audits
An international nonprofit organization that helps local communities access cutting-edge conservation science to protect natural resources is hiring a new executive director. Each applicant for the position must go through an assessment center and an interview conducted by two board members and the CEO. The chairman of the board finalizes the selection process after a meeting where all applicants are assessed, and an agreement is reached.
An external candidate with extensive experience in "go green" advocacy is selected for the role. The newly hired executive director informs the board that he is concerned about the vulnerable nature of the company’s software structure. He advises that the software systems be upgraded. He states that the upgrade will render 60% of the jobs in IT obsolete which will result in significant cost savings for the organization. The board approves the newly hired director’s proposal and the IT manager is instructed to draw up a request for proposal to IT software vendors while the HR manager is instructed to finalize on the employees that are to be laid off.
The HR manager is not certain that the layoff is a good idea and decides to have a meeting with the executive director to discuss the intended changes. The executive director fails to attend the scheduled meeting and does not show up at work altogether. The HR manager endeavors to contact the executive
director but receives no response. After 2 weeks of no communication and not coming to work, the Board decides to terminate the executive director’s employment, and the HR manager sends a letter of termination of employment to his home address and personal email address. The board of directors determine the software structure should not be changed and cancels the layoff plan.
A new HR staff member believes employee motivation at the organization can be significantly improved by introducing a new employee benefit. She informs the HR manager in a bid to win support for her idea. The HR manager agrees to meet with her to discuss the idea of the benefit briefly.
How should the HR staff member prepare for the meeting?
- A . Prepare a detailed business case that shows the feasibility and effectiveness of the benefit in improving employee motivation.
- B . Gather insight from employees through a focus group to show employee backing for the benefit.
- C . Research the HR Manager’s work profile.
- D . Determine what might be motivating the HR Manager in her job.
A firm should consider vertical integration when;
- A . the firm’s suppliers of raw materials are often unable to maintain quality standards.
- B . customer needs are evolving.
- C . the firm’s suppliers willingly cooperate with the firm.
- D . the competitive situation is highly volatile.
Under which category would SBU’s (Strategic Business Units) with high growth rate but low relative market share come under?
- A . stars
- B . question mark
- C . cash cows
- D . dogs
In the Derulic plant, supervisors realize that their employees tend to produce optimally when under passive leadership. Therefore, a relationship has evolved between the employees and the supervisors where the employees maintain high production while the supervisor respects the norms of the employee informal culture.
This is an example of?
- A . Implied employment contract
- B . Human Resource contract
- C . Psychological contract
- D . Express employment contract
Cathy, the HR manager, has constructed a standing plan that outlines a series of related actions that must be taken to accomplish certain training and development tasks.
What is the best term for what Cathy has created?
- A . procedure
- B . policy
- C . work rule
- D . reference guide
Gwen just completed a training on transformational leadership.
What characteristic is considered to be representative of transformational leaders?
- A . rewards and incentives are contingent on performance.
- B . revels and excels in efficiency
- C . focus on vision
- D . favors structured policies and procedures