Practice Free SHRM-CP Exam Online Questions
Research shows that top-performing virtual teams report higher levels of trust than less-successful teams.
Which action is most important in building trust with a work team?
- A . Provide opportunities to build relationships and highlight successes
- B . Offer networking opportunities for team members to share their capabilities
- C . Clarifying roles, responsibilities, and legitimate authority figures
- D . Acting consistently in line with shared principles
Radish is in the IT department and is proficient in a programming language that she learnt 5 years ago. The management of the company recently required all staff in the IT department to undertake a training of the most recent programming language. Radish has spent 2 months learning the new language but she has made little progress. Her boss has told her to keep at it and eventually she will be proficient.
Radish is experiencing what type of learning curve?
- A . Decreasing returns learning curve
- B . S-shaped learning curve
- C . Negatively accelerating learning curve
- D . Positively accelerating learning curve
The executive team is divided on whether the company should merge with a competitor. This has created a division in leadership that has become intractable. The Board of Directors (BOD) have decided that the effective way to resolve the several conflicts in leadership is to focus on separating the people from the problem, separating the core issues from the overlaying issues, resolve the overlaying issues and then focus on resolving the core issue that will be resolved by alternative solutions.
What form of alternative dispute resolution has the BOD decided on?
- A . Constructive confrontation
- B . Peer review panel
- C . Arbitration
- D . Mediation
The executive team is divided on whether the company should merge with a competitor. This has created a division in leadership that has become intractable. The Board of Directors (BOD) have decided that the effective way to resolve the several conflicts in leadership is to focus on separating the people from the problem, separating the core issues from the overlaying issues, resolve the overlaying issues and then focus on resolving the core issue that will be resolved by alternative solutions.
What form of alternative dispute resolution has the BOD decided on?
- A . Constructive confrontation
- B . Peer review panel
- C . Arbitration
- D . Mediation
Which of the following is not an example of the strategic role played by HR?
- A . Succession planning
- B . induction and training needs of new employees
- C . participating in organizational change
- D . redesigning organizational structure
The theory which asserts that motivation depends upon the strength of an employee having a tendency to act in a certain way, which is based on the strength of the employee’s expectation that the act will be followed by a given outcome and how attractive the employee perceives the outcome to be, is called?
- A . Skinner’s operant conditioning theory
- B . McClelland’s three needs theory.
- C . Vroom’s expectancy theory.
- D . Adams’ equity theory of motivation
Which of the following strategies would HR most likely recommend to ensure a greater representation of women in a computer technology firm?
- A . In compliance with the OFCCP, establish an Affirmative Action Program (AAP) to advance employment opportunities for historically disadvantaged groups
- B . Increase diversity training and initiatives within the company to reduce similar-to-me bias in recruitment
- C . Team up with equal gender representation career agencies to identify and eliminate employment barriers for qualified women
- D . Prioritize the recruitment of women in jobs that are specialized, at the executive-level, or with a
higher pay grade
A global organization with its core operations in the Middle East has recently received several alerts of an increase in radicalism. Based on this, it establishes an integrated software that provides a prompt warning to employees to evacuate, shelter or lockdown; it alerts public emergency services with full and accurate information and helps dispatchers send the right responders and equipment; and it facilitates staff training on building and process systems that can reduce loss of lives and minimize damage to the facility and the environment.
What is the best method to evaluate the organization’s emergency response plan?
- A . Assign priority and responsibility
- B . Utilize insurance data as lagging indicators.
- C . Conduct crisis drills and exercises.
- D . Delineate steps for avoidance and prevention
Echelon global services has put together a global task force to modify and improve the corporation’s recruitment and placement outcomes across 27 countries within which it operates. However, the global cross-functional task force is seven moths behind schedule on its project. Team members from various countries, functions and disciplines are finding it hard to understand one another’s perspectives or what should take precedence.
Which component of emotional intelligence can best help the cross-functional team leader understand the root problem?
- A . motivation
- B . self-awareness
- C . empathy
- D . social skills
A women clothing manufacturing company has asked the HR manager to prepare a comprehensive risk management plan for the production plant. The HR manager starts by reviewing the HR manager is preparing a risk management plan for a manufacturing floor. The manager has reviewed the reportable injury and accidents records for the past year and sees that several employees have suffered work-related hospitalizations and amputations. The HR Manager speaks to the insurance agency but decides additional information is needed.
What is the ideal way to obtain this?
- A . Conduct a walk-through inspection of the production space to observe workplace conditions and work processes during working hours.
- B . Conduct a workplace survey to managers to determine the risks on the production plant.
- C . Conduct a benchmark study to determine the causes of accidents in comparable organizations.
- D . Conduct an analysis of the manual of the equipment used in the production plant to determine risk causes.