Practice Free Salesforce Slack Administrator Exam Online Questions
You’re an Org Owner for a financial organizations Slack Enterprise Grid. Someone accidentally shared confidential financial statements in a public Slack channel. You have since deleted the file; however, you want to track which users have downloaded the file from Slack.
What is the best way to do this? (Select the best answer.)
- A . Use the Discovery APIs to export the required public channel data.
- B . Use the Audit Logs API to audit the file download action in the required public channel.
- C . Use the Audit Logs API to export the required public channel data.
- D . Use the Import/Export Data tool under workspace settings to export the required public channel data.
Your company is conducting an internal security assessment of Slack prior to implementation.
Which of the following is true about security in Slack?
- A . Workspace Admins can see all direct message content at any time through the Admin console.
- B . Slack data is stored on your company’s servers.
- C . Slack data is encrypted at rest and in transit.
- D . Slack members can only access Slack when on the corporate network.
C
Reference: https://slack.com/intl/en-pk/trust/security
Your organization’s Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.
As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings? (Select the best answer.)
- A . Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.
- B . Encourage service agents to use Huddles when troubleshooting high-priority customer tickets
- C . Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
- D . Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
You’re a Workspace Admin for an organization on Slack’s Enterprise Grid plan. You’ve been asked to move a public channel from one workspace to another within your organization.
Which two steps should you take before moving the channel? (Select the TWO best answers.)
- A . Remove all members from the channel. They will need to be added again after the channel has moved.
- B . Confirm that you are an admin in both the origin and destination workspaces.
- C . Confirm that the channel history has been exported.
- D . Confirm that the Org Owner is prepared to review and approve the channel move request.
- E . Confirm that all channel members are members of the destination workspace.