Practice Free PK0-005 Exam Online Questions
A sponsor prefers to communicate with the team using email, phone calls, conversations in the hallway, and impromptu meetings.
Which of the following types of communication is the sponsor using?
- A . Informal communication
- B . Formal communication
- C . Synchronous communication
- D . Asynchronous communication
A
Explanation:
Informal communication is a type of communication that is casual, spontaneous, and unstructured. It does not follow any predefined rules, protocols, or formats. Examples of informal communication include email, phone calls, conversations in the hallway, and impromptu meetings12. The sponsor is using informal communication to communicate with the team, as these methods are convenient, flexible, and personal. However, informal communication may also have some drawbacks, such as lack of documentation, inconsistency, and potential for misunderstanding3. Therefore, the sponsor should also use formal communication when necessary, such as for official reports, contracts, and presentations4.
A project manager distributes minutes after each project meeting. However, the project manager is having difficulties hosting the meetings and documenting the discussions simultaneously.
Which of the following should the project manager do in order to be most efficient?
- A . Assign a scribe to take notes.
- B . Record the meeting and transcribe the notes later.
- C . Instruct each team member to take notes.
- D . Get a facilitator for the meetings.
A
Explanation:
Assigning a scribe allows the project manager to focus on hosting and facilitating the meeting effectively without being distracted by note-taking. This approach is consistent with best practices in meeting management and aligns with CompTIA Project+ guidelines, which emphasize the importance of efficient meeting roles and responsibilities.
A program manager is reviewing the project portfolio and prioritizing each project based on the company’s strategic plan.
Which of the following should be considered in this evaluation? (Select TWO).
- A . Company vision
- B . Global environment
- C . Brand value
- D . Mission statement
- E . Portfolio budget
- F . Local legislation
AD
Explanation:
Company vision and mission statement should be considered in the evaluation of the project portfolio based on the company’s strategic plan. Company vision is a statement that describes the long-term aspirations and desired future state of the organization. Company mission statement is a statement that defines the core purpose and values of the organization and how it serves its customers and stakeholders. These statements provide direction and guidance for the strategic planning and decision making of the organization. They also help to align the project portfolio with the organizational goals and objectives and ensure that the projects and programs in the portfolio deliver value and benefits to the organization12
An institution wants to implement software solutions to help manage the internal flow for formally responding in writing to citizens’ complaints.
Which of the following solutions would be BEST?
- A . Enterprise resource planning and end user applications
- B . Electronic document and record management systems
- C . Customer relationship management and databases
- D . Content management and financial systems
B
Explanation:
Electronic document and record management systems would be the best software solutions to help an institution manage the internal flow for formally responding in writing to citizens’ complaints. Electronic document and record management systems are software systems that help organizations create, store, organize, manage, track, and distribute electronic documents and records. Electronic document and record management systems can help to improve efficiency, productivity, collaboration, compliance, and security of document and record management processes and workflows3
A project team evaluated the performance of a new reporting system and the quantity of queries to be processed during predetermined time stamps.
Which of the following is the current status of the process?
- A . Based on the rule of seven, the process is under control
- B . The amount of data is insufficient to determine if quality is low.
- C . The process is out of control and should be revised.
- D . The goal should be adjusted since most of the data points are close to the lower limit.
C
Explanation:
The process is out of control and should be revised. The project manager can use the rule of seven to determine the status of the process based on the control chart. The rule of seven states that if seven or more consecutive measurements fall on one side of the mean that there’s an assignable cause that needs investigation. In this case, the last seven data points are all below the mean, which indicates that the process is out of control and in need of adjustment12
During a brainstorming meeting, a project manager identifies multiple techniques that will help the project team ensure confidence and alignment with the project scope and goals.
Which of the following plans is the project manager creating?
- A . Procurement
- B . Communication
- C . Quality assurance
- D . Risk
C
Explanation:
The project manager is creating a quality assurance plan when identifying multiple techniques that will help the project team ensure confidence and alignment with the project scope and goals during a brainstorming meeting. A quality assurance plan is a plan that defines and documents the standards, criteria, methods, activities, and tools for ensuring and verifying that the quality requirements and expectations of a project are met. A quality assurance plan can help to improve the quality of the project processes and deliverables and prevent or reduce defects or errors.
A project manager is coordinating multiple teams of six people that will each provide feedback for a new product. The teams are recording their opinions, which may be used to define the final product that is sent to mass production.
Which of the following best describes this technique?
- A . Demonstration
- B . Workshop
- C . Brainstorming
- D . Focus group
D
Explanation:
A focus group is a technique that involves gathering a group of people who share some characteristics or interests related to a product, service, or issue, and asking them for their opinions, perceptions, or feedback. The project manager acts as a moderator or facilitator who guides the discussion and records the results. A focus group can help to collect information from a representative sample of the target population, explore ideas, identify needs and preferences, and support the completion of larger projects.
The other options are not correct because:
A demonstration is a technique that involves showing the features or capabilities of a product, service, or process to the stakeholders or customers, usually in a live or simulated environment. A demonstration can help to validate the requirements, obtain feedback, and verify the functionality of a deliverable.
A workshop is a technique that involves bringing together a group of stakeholders or experts to work on a specific topic, problem, or issue, usually in a structured and facilitated way. A workshop can help to define the scope, plan the activities, identify the risks, resolve the conflicts, and generate the solutions of a project.
Brainstorming is a technique that involves generating a large number of ideas or alternatives for a problem or opportunity, usually in a creative and spontaneous way. Brainstorming can help to enhance the creativity, diversity, and quality of the ideas, and encourage the participation and
collaboration of the team members.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 6: Planning Projects, Part 2 (Scope, Quality, and Risk), page 191; CompTIA Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective 2.1: Given a scenario, create a project charter and project management plan.
During a quality analysis review, the causes of several issues have been highlighted.
Which of the following should the project manager use to identify the MOST important causes?
- A . Ishikawa diagram
- B . Scatter diagram
- C . Pareto chart
- D . Decision tree
C
Explanation:
The Pareto chart should be used to identify the most important causes of issues during a quality analysis review. The Pareto chart is a graphical representation of the frequency and impact of different causes, helping to identify the most common and impactful causes.
Reference: CompTIA Project+ Study Guide Section 3.3.3
A stakeholder raises a concern with a project manager because of the number of emails that have been received before a coding release.
Which of the following actions should the project manager take next?
- A . Inform the CCB to stop communication.
- B . Establish a RACI matrix.
- C . Escalate the communication issues.
- D . Revise the communication plan.
D
Explanation:
When stakeholders express concerns about the volume of communication, it’s important to review and adjust the communication plan to ensure it meets the project’s needs and stakeholders’ preferences. A RACI matrix is useful for defining roles and responsibilities but does not address communication frequency or methods directly. Escalating the issue may not be necessary if it can be resolved by revising the plan. Informing the CCB (Change Control Board) to stop communication is not advisable as the CCB’s role is to oversee changes, not to manage day-to-day communications.
Reference = The CompTIA Project+ Certification Study Guide provides detailed information on managing the project life cycle, establishing communication plans, and handling stakeholder concerns1.
A project team member recalls a specific chat with another member that contained key information related to a previous project, which no one else on the project team is aware of.
Which of the following best describes what was needed to address this concern?
- A . Integrity
- B . Security
- C . Archival
- D . Lessons learned
C
Explanation:
Archival involves preserving project records and communications so that they are accessible for future reference. This helps ensure important information is not lost over time, consistent with best practices in project documentation as per CompTIA Project+.