Practice Free PK0-005 Exam Online Questions
Question #11
A piece of equipment has malfunctioned and is stalling the completion of a deliverable for a project.
Which of the following should the project manager do next?
- A . Buy a replacement for the faulty equipment.
- B . Get the maintenance team to resolve the issue.
- C . Escalate the issue to the project sponsor.
- D . Rate the severity of the impact the issue has on the project.
Correct Answer: D
D
Explanation:
This answer is based on the best practice of issue management in project management, which is to identify, analyze, prioritize, and resolve issues that affect the project performance, scope, schedule, quality, or budget12. The first step in this process is to rate the severity of the impact the issue has on the project, which involves assessing the likelihood and consequences of the issue, and assigning a rating or score to the issue based on a predefined scale or criteria34. By rating the severity of the impact, the project manager can determine the urgency and importance of the issue, and decide the appropriate course of action to address the issue56.
Rating the severity of the impact is better than the other options because:
Buying a replacement for the faulty equipment may not be feasible, cost-effective, or timely, depending on the availability, price, and delivery time of the equipment. It may also require approval from the project sponsor or other stakeholders, and may affect the project budget or scope7. Getting the maintenance team to resolve the issue may not be possible, depending on the nature and extent of the malfunction, the skills and availability of the maintenance team, and the warranty or service contract of the equipment. It may also take time and resources to diagnose and fix the problem, and may cause further delays or disruptions to the project8.
Escalating the issue to the project sponsor may not be necessary, depending on the severity and complexity of the issue, and the authority and responsibility of the project manager. It may also create unnecessary alarm or confusion among the project stakeholders, and may undermine the project manager’s credibility or autonomy9.
Reference = CompTIA Project+ Certification Study Guide, CompTIA Project+ Certification Exam Objectives, What is Issue Management?1, Issue Management Process2, How to Assess the Severity of Project Issues3, How to Prioritize Project Issues4, How to Replace Faulty Equipment in Project Management5, How to Manage Equipment Maintenance in Project Management6, How to Escalate Issues in Project Management7
D
Explanation:
This answer is based on the best practice of issue management in project management, which is to identify, analyze, prioritize, and resolve issues that affect the project performance, scope, schedule, quality, or budget12. The first step in this process is to rate the severity of the impact the issue has on the project, which involves assessing the likelihood and consequences of the issue, and assigning a rating or score to the issue based on a predefined scale or criteria34. By rating the severity of the impact, the project manager can determine the urgency and importance of the issue, and decide the appropriate course of action to address the issue56.
Rating the severity of the impact is better than the other options because:
Buying a replacement for the faulty equipment may not be feasible, cost-effective, or timely, depending on the availability, price, and delivery time of the equipment. It may also require approval from the project sponsor or other stakeholders, and may affect the project budget or scope7. Getting the maintenance team to resolve the issue may not be possible, depending on the nature and extent of the malfunction, the skills and availability of the maintenance team, and the warranty or service contract of the equipment. It may also take time and resources to diagnose and fix the problem, and may cause further delays or disruptions to the project8.
Escalating the issue to the project sponsor may not be necessary, depending on the severity and complexity of the issue, and the authority and responsibility of the project manager. It may also create unnecessary alarm or confusion among the project stakeholders, and may undermine the project manager’s credibility or autonomy9.
Reference = CompTIA Project+ Certification Study Guide, CompTIA Project+ Certification Exam Objectives, What is Issue Management?1, Issue Management Process2, How to Assess the Severity of Project Issues3, How to Prioritize Project Issues4, How to Replace Faulty Equipment in Project Management5, How to Manage Equipment Maintenance in Project Management6, How to Escalate Issues in Project Management7
Question #12
A meeting agenda included the following items:
. Review the goals of the project.
. Review the progress of the project.
. Discuss if the project is ready to move forward.
Which of the following best describes this type of meeting?
- A . Stand-up
- B . Monthly status
- C . Gap analysis
- D . Gate review
Correct Answer: D
D
Explanation:
A gate review is a type of meeting that evaluates the completion and quality of a project stage and decides whether the project can proceed to the next stage. A gate review is a formal governance step that involves reviewing the goals, progress, risks, deliverables, and benefits of the project, and discussing if the project is still aligned with the business strategy and stakeholder expectations. A gate review can have different outcomes, such as go, kill, hold, recycle, or conditional go, depending on the assessment of the project status and viability123.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 9: Project Change Management, p. 323; Everything Project Managers Need To Know About Gate Reviews | monday.com Blog; Gate reviews: What to do and why you need them – Rebel’s Guide to Project Management; Gates and How to Operate Them – GenSight
D
Explanation:
A gate review is a type of meeting that evaluates the completion and quality of a project stage and decides whether the project can proceed to the next stage. A gate review is a formal governance step that involves reviewing the goals, progress, risks, deliverables, and benefits of the project, and discussing if the project is still aligned with the business strategy and stakeholder expectations. A gate review can have different outcomes, such as go, kill, hold, recycle, or conditional go, depending on the assessment of the project status and viability123.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 9: Project Change Management, p. 323; Everything Project Managers Need To Know About Gate Reviews | monday.com Blog; Gate reviews: What to do and why you need them – Rebel’s Guide to Project Management; Gates and How to Operate Them – GenSight
Question #13
A project team was instructed to refurbish old desktops.
The following provides the details of the issues observed:
Which of the following issues should be addressed FIRST?
- A . Replace missing peripherals because this process can be easy and less costly.
- B . An old operating system issue has the most amount of occurrences.
- C . Damage to the monitor has the highest percentage.
- D . Address each issue as discovered to avoid rework.
Correct Answer: C
C
Explanation:
The project manager should address the issue of damage to the monitor first because it has the highest percentage (40%) among the issues observed. This means that it is the most frequent and severe issue that affects the quality and functionality of the refurbished desktops. Addressing this issue first can help to improve customer satisfaction, reduce rework, and avoid waste1
C
Explanation:
The project manager should address the issue of damage to the monitor first because it has the highest percentage (40%) among the issues observed. This means that it is the most frequent and severe issue that affects the quality and functionality of the refurbished desktops. Addressing this issue first can help to improve customer satisfaction, reduce rework, and avoid waste1
Question #14
Given the following velocity chart:
Which of the following updates on the project status should the Scrum master provide to the senior management team?
- A . The project utilized all of its available reserve.
- B . The project has scope creep.
- C . The project deviated from the critical path.
- D . The project is trending ahead of schedule.
Correct Answer: D
D
Explanation:
A velocity chart is a tool used in agile project management to track the progress and performance of a project team over time. It shows the number of features or user stories completed in each iteration or sprint. The planned timeline line represents the expected or ideal velocity, while the actual effort line shows the actual or achieved velocity. By comparing the two lines, the Scrum master can identify any gaps, trends, or issues in the project delivery.
Based on the image, the most likely update that the Scrum master can provide to the senior management team is D. The project is trending ahead of schedule. This is because the actual effort line is above the planned timeline line for most of the time, indicating that the project team is completing more features than expected in each sprint. This means that the project is ahead of schedule and has a positive velocity variance.
D
Explanation:
A velocity chart is a tool used in agile project management to track the progress and performance of a project team over time. It shows the number of features or user stories completed in each iteration or sprint. The planned timeline line represents the expected or ideal velocity, while the actual effort line shows the actual or achieved velocity. By comparing the two lines, the Scrum master can identify any gaps, trends, or issues in the project delivery.
Based on the image, the most likely update that the Scrum master can provide to the senior management team is D. The project is trending ahead of schedule. This is because the actual effort line is above the planned timeline line for most of the time, indicating that the project team is completing more features than expected in each sprint. This means that the project is ahead of schedule and has a positive velocity variance.
Question #15
A project team needs a tool to store information that is captured throughout the life cycle of a project. The information should be stored in a centralized location that is easily accessible to all stakeholders and will provide search functionality.
Which of the following tools should be used?
- A . Secure folder
- B . Real-time, multiauthoring editing software
- C . Digital whiteboard
- D . Wiki knowledge base
Correct Answer: D
D
Explanation:
A wiki knowledge base is a tool that allows the project team to store, organize, and share information that is captured throughout the life cycle of a project. A wiki knowledge base is stored in a centralized location that is easily accessible to all stakeholders via a web browser. A wiki knowledge base also provides search functionality that enables the users to find the information they need quickly and easily. A wiki knowledge base can help the project team to document the project requirements, scope, schedule, budget, quality, risks, issues, lessons learned, and best practices.
A wiki knowledge base is different from a secure folder, which is a tool that protects the files and folders from unauthorized access or modification. A secure folder may not be easily accessible to all stakeholders, and may not provide search functionality or collaboration features. A wiki knowledge base is also different from a real-time, multiauthoring editing software, which is a tool that allows the project team to create and edit documents simultaneously and synchronously. A real-time, multiauthoring editing software may not be suitable for storing large amounts of information, and may not provide the same level of organization and structure as a wiki knowledge base. A wiki knowledge base is also different from a digital whiteboard, which is a tool that allows the project team to brainstorm, visualize, and communicate ideas. A digital whiteboard is not designed for storing information, and may not provide the same level of search functionality or security as a wiki knowledge base.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 3: Project Communications Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 3: Project Communications Management2; The 15 best collaboration tools for productive teams3
D
Explanation:
A wiki knowledge base is a tool that allows the project team to store, organize, and share information that is captured throughout the life cycle of a project. A wiki knowledge base is stored in a centralized location that is easily accessible to all stakeholders via a web browser. A wiki knowledge base also provides search functionality that enables the users to find the information they need quickly and easily. A wiki knowledge base can help the project team to document the project requirements, scope, schedule, budget, quality, risks, issues, lessons learned, and best practices.
A wiki knowledge base is different from a secure folder, which is a tool that protects the files and folders from unauthorized access or modification. A secure folder may not be easily accessible to all stakeholders, and may not provide search functionality or collaboration features. A wiki knowledge base is also different from a real-time, multiauthoring editing software, which is a tool that allows the project team to create and edit documents simultaneously and synchronously. A real-time, multiauthoring editing software may not be suitable for storing large amounts of information, and may not provide the same level of organization and structure as a wiki knowledge base. A wiki knowledge base is also different from a digital whiteboard, which is a tool that allows the project team to brainstorm, visualize, and communicate ideas. A digital whiteboard is not designed for storing information, and may not provide the same level of search functionality or security as a wiki knowledge base.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 3: Project Communications Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 3: Project Communications Management2; The 15 best collaboration tools for productive teams3
Question #16
During timeline creation, the project manager is unsure if the development team can complete coding before new servers are installed in the IT department.
Which of the following should the project manager do to increase project certainty?
- A . Hold a new backlog prioritization meeting.
- B . Add milestones to check the project’s progress.
- C . Adjust the task relationship to complete coding in advance.
- D . Apply contingency buffers to the critical path.
Correct Answer: D
D
Explanation:
Adding contingency buffers to the critical path is a method to account for potential delays, increasing project certainty. This technique is part of risk management and schedule management, as recommended by CompTIA Project+.
D
Explanation:
Adding contingency buffers to the critical path is a method to account for potential delays, increasing project certainty. This technique is part of risk management and schedule management, as recommended by CompTIA Project+.
Question #17
A principle states 80% of the issues are the result of 20% of the causes.
Which of the following types of diagrams is based on this principle?
- A . Pareto
- B . Scatter
- C . Network
- D . Fishbone
Correct Answer: A
A
Explanation:
The Pareto Principle, or the 80/20 rule, is often represented by a Pareto chart, which is used to prioritize issues by showing the most significant factors. CompTIA Project+ recommends Pareto analysis as a valuable tool for quality control and decision-making.
A
Explanation:
The Pareto Principle, or the 80/20 rule, is often represented by a Pareto chart, which is used to prioritize issues by showing the most significant factors. CompTIA Project+ recommends Pareto analysis as a valuable tool for quality control and decision-making.
Question #18
A project manager, who finished a project some time ago, keeps receiving questions from another project manager who is currently leading a similar project.
Which of the following is the most likely cause of this situation?
- A . The retrospective session feedback was not communicated properly.
- B . The project resources were released ahead of time.
- C . The documentation was not archived as per the PMO standards.
- D . The validation of deliverables is running behind schedule.
Correct Answer: C
C
Explanation:
Archiving project documentation is an important process to ensure that the project information is stored, retrieved, and updated in a consistent and efficient manner1. It also helps to meet legal requirements, enable long-term analysis, and support new projects and team members1. If the documentation was not archived as per the PMO standards, it would be difficult for the current project manager to find the relevant documents and learn from the previous project. This would cause the current project manager to keep asking questions to the previous project manager, who may not have all the answers or may not be available. Therefore, the most likely cause of this situation is that the documentation was not archived as per the PMO standards.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 14: Closing the Project, page 403; How to Archive a Completed Project: A Guide for PMOs, Introduction and Benefits sections.
C
Explanation:
Archiving project documentation is an important process to ensure that the project information is stored, retrieved, and updated in a consistent and efficient manner1. It also helps to meet legal requirements, enable long-term analysis, and support new projects and team members1. If the documentation was not archived as per the PMO standards, it would be difficult for the current project manager to find the relevant documents and learn from the previous project. This would cause the current project manager to keep asking questions to the previous project manager, who may not have all the answers or may not be available. Therefore, the most likely cause of this situation is that the documentation was not archived as per the PMO standards.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 14: Closing the Project, page 403; How to Archive a Completed Project: A Guide for PMOs, Introduction and Benefits sections.
Question #19
Two developers are discussing the design solution for a particular feature. The meeting is taking longer than expected, and the parties have been unable to reach an agreement. The project manager decides to take a break and continue the meeting on another day.
Which of the following techniques is the project manager using?
- A . Avoiding
- B . Smoothing
- C . Forcing
- D . Compromising
Correct Answer: A
A
Explanation:
Avoiding is a conflict resolution technique that involves postponing or withdrawing from a conflict situation. The project manager is using this technique by taking a break and continuing the meeting on another day, hoping that the conflict will resolve itself or become less important over time. This technique may be appropriate when the conflict is trivial, the potential damage is greater than the benefits, or more information is needed before making a decision.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 10: Executing and Closing Projects, page 287; [CompTIA Project+ Certification Exam Objectives], Domain 3: Project Execution, Objective 3.2: Given a scenario, apply appropriate conflict resolution techniques.
A
Explanation:
Avoiding is a conflict resolution technique that involves postponing or withdrawing from a conflict situation. The project manager is using this technique by taking a break and continuing the meeting on another day, hoping that the conflict will resolve itself or become less important over time. This technique may be appropriate when the conflict is trivial, the potential damage is greater than the benefits, or more information is needed before making a decision.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 10: Executing and Closing Projects, page 287; [CompTIA Project+ Certification Exam Objectives], Domain 3: Project Execution, Objective 3.2: Given a scenario, apply appropriate conflict resolution techniques.
Question #20
A team currently has a schedule for each sprint that changes after every iteration. The team wants to set up a repeatable schedule that would create a consistent flow of tasks and deliverables after each iteration.
Which of the following should be established to best meet this goal?
- A . Task log
- B . Cadence
- C . Milestones
- D . Work breakdown structure
Correct Answer: B
B
Explanation:
Establishing a cadence means setting a consistent schedule for iterations, enhancing predictability and efficiency in agile environments. This aligns with CompTIA Project+ recommendations for establishing a rhythm in project cycles.
B
Explanation:
Establishing a cadence means setting a consistent schedule for iterations, enhancing predictability and efficiency in agile environments. This aligns with CompTIA Project+ recommendations for establishing a rhythm in project cycles.