Practice Free PEGAPCBA87V1 Exam Online Questions
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A . New customer obtains troubleshooting assistance by using a call center is a microjoumey
- B . Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- C . New customer obtains troubleshooting assistance by using a call center is a journey
- D . Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- E . Customer obtains troubleshooting assistance is a journey
- F . Customer obtains troubleshooting assistance is a microjoumey
In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days.
To meet this requirement you configure a service level. Where should the service level be configured?
- A . The case type
- B . The process
- C . The stage
- D . The step
During a promotional period, customers who agree to receive emails get a discount based on their order total.
If the order total is greater than USD100, USD10 is deducted from the order.
If the order total is greater than USD150, USD25 is deducted from the order.
If the order total is greater than USD200, USD50 is deducted from the order.
How do you configure the Promotional discount field?
- A . Create a calculated currency field that uses a custom expression.
- B . Create a calculated currency field that uses a decision table.
- C . Create a query field that references a promotional discount data page.
- D . Create a data reference field that references a promotional discount data page.
How do you indicate the progress of a case towards resolution?
- A . Configure a case notes field to capture progress information.
- B . Update the case status on the appropriate steps.
- C . Design intent-driven user interfaces.
- D . Apply service levels to the assignment steps.
Sales managers must be able to approve sales quote proposals by email and from a mobile device.
How do you implement this requirement?
- A . Add an Approve/Reject step and enable email and mobile approval.
- B . Add an Approve/Reject step and a Send Email step.
- C . Add an Approve/Reject step and enable email notifications on the case type.
- D . Add an Approve/Reject step with mobile approval enabled and a Send Email step.
An event center has a case type that allows customers to book a dining room for events.
After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior’ (Choose Two)
- A . Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
- B . Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
- C . Create a checkbox for customers to indicate whether they want catering for the event.
Add a decision shape that evaluates whether the customer checks the box. - D . Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A . An accountant wants to list the largest order for the last month, for each customer account.
- B . A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- C . A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
- D . A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
As part of a Reservation case type that manages car rentals, clients can review their past rentals by selecting from a list of rental cases.
What field type do you configure to achieve this behavior?
- A . Query
- B . Case reference
- C . Data reference
- D . Embedded data
DRAG DROP
Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.
ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?
- A . Mobile app color palettes are different for users and CSRs.
- B . The mobile app customizes currency units and date/time format according to the location of the users.
- C . CSRs can create other case type instances on the mobile app.
- D . The mobile app supports all mobile phone operating systems.