Practice Free PEGACPCSD24V1 Exam Online Questions
Which practice should be avoided to maintain efficiency in Pega Customer Service case creation?
- A . Utilizing predefined case templates
- B . Implementing mandatory data validation
- C . Custom coding every new case
- D . Enabling dynamic fields for data entry
What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)
- A . Consistent customer interactions
- B . Increased call handling time
- C . Enhanced compliance with company policies
- D . Reduced need for training
What is the main benefit of data integration in business applications?
- A . Increased data redundancy
- B . Improved data consistency and accessibility
- C . Enhanced data encryption
- D . Reduced data storage costs
Which features should be included when creating effective composite tabs? (Choose Two)
- A . Clear labels for each tab
- B . Automatically playing videos on tab switch
- C . Lazy loading content in tabs
- D . Displaying all tab content on a single page
What is a key characteristic of Pega’s Center-out architecture?
- A . Focus on user interface design first
- B . Prioritization of core business logic and processes
- C . Emphasis on front-end development
- D . Data storage optimization
What is interaction management primarily concerned with?
- A . Managing internal communications within a team
- B . Handling and optimizing customer interactions across various touchpoints
- C . Monitoring social media trends
- D . Overseeing employee productivity
Which of the following methodologies is commonly used in agile application development?
- A . Waterfall
- B . Scrum
- C . Six Sigma
- D . Lean
How can Pega’s suggestions to agents be optimized to improve customer service interactions?
- A . By using static suggestions based on historical data
- B . By leveraging real-time analytics to tailor suggestions during interactions
- C . By limiting suggestions to predefined scenarios
- D . By integrating suggestions with the agent’s daily task list
What is a key benefit of configuring Pega Call for a customer service application?
- A . Improved data storage capabilities
- B . Enhanced real-time communication with customers
- C . Simplified user interface design
- D . Increased security protocols
What is a critical first step when initiating a service request in Pega’s case management system?
- A . Assigning the case to an available agent
- B . Validating customer data
- C . Selecting the appropriate service request template
- D . Setting the request priority