Practice Free PEGACPCSD24V1 Exam Online Questions
What is a recommended approach when handling duplicate service requests in Pega Customer Service?
- A . Merging duplicate requests into a single case
- B . Automatically closing all duplicate requests
- C . Ignoring duplicates to avoid data conflicts
- D . Manually reviewing each duplicate request
What are the primary benefits of Pega Digital Messaging for customer service? (Choose Two)
- A . Reduced need for manual data entry
- B . Improved cross-channel communication
- C . Enhanced graphic design capabilities
- D . Streamlined customer interactions
Which configuration settings can be adjusted to control the workflow of a service request? (Choose Two)
- A . Escalation thresholds
- B . User interface color scheme
- C . Notification triggers
- D . Database connection parameters
Which feature is critical when configuring Messaging AI in Pega?
- A . Setting up rule-based responses
- B . Defining custom AI models
- C . Integrating email plugins
- D . Customizing user interface themes
What is an advanced technique for enhancing user experience in Pega applications?
- A . Using static HTML without any interactivity
- B . Implementing personalized user journeys using data analytics
- C . Disabling keyboard shortcuts
- D . Removing responsive design features
Which scenario best exemplifies the benefit of Modular Enterprise Reuse in Pega application development?
- A . Developing a new feature from scratch
- B . Reusing a pre-built component across multiple applications
- C . Customizing each application with unique code
- D . Avoiding the use of standardized modules
Which factor is crucial when setting up a classification model for email bots in Pega?
- A . The color scheme of the email interface
- B . The volume of emails processed per hour
- C . The accuracy of email categorization
- D . The integration with social media platforms
Which are benefits of using Pega’s Center-out architecture? (Choose Two)
- A . Enhanced scalability
- B . Simplified user interface design
- C . Increased agility in adapting business changes
- D . Reduced backend complexity
Which of the following is essential when setting up an escalation policy for web messaging in Pega?
- A . Defining the maximum wait time for customer responses
- B . Setting up custom themes for chat windows
- C . Enabling message archiving for compliance
- D . Integrating third-party chatbots
What is an advanced technique for improving user experience in web applications?
- A . Using static HTML without any interactivity
- B . Implementing personalized user journeys using data analytics
- C . Disabling keyboard shortcuts
- D . Removing responsive design features