Practice Free CISA Exam Online Questions
Question #361
Which of the following BEST enables an organization to improve the visibility of end-user computing (EUC) applications that support regulatory reporting?
- A . EUC inventory
- B . EUC availability controls
- C . EUC access control matrix
- D . EUC tests of operational effectiveness
Correct Answer: A
A
Explanation:
The best way to improve the visibility of end-user computing (EUC) applications that support regulatory reporting is to maintain an EUC inventory, as this provides a comprehensive and up-to-date list of all EUC applications, their owners, their locations, their purposes, and their dependencies. An EUC inventory can help identify and manage the risks associated with EUC applications, such as data quality, security, compliance, and continuity. EUC availability controls, EUC access control matrix, and EUC tests of operational effectiveness are important for ensuring the reliability and security of EUC applications, but they do not improve the visibility of EUC applications as much as an EUC inventory.
References: CISA Review Manual (Digital Version), Chapter 3: Information Systems Acquisition, Development and Implementation, Section 3.4: End-user Computing
A
Explanation:
The best way to improve the visibility of end-user computing (EUC) applications that support regulatory reporting is to maintain an EUC inventory, as this provides a comprehensive and up-to-date list of all EUC applications, their owners, their locations, their purposes, and their dependencies. An EUC inventory can help identify and manage the risks associated with EUC applications, such as data quality, security, compliance, and continuity. EUC availability controls, EUC access control matrix, and EUC tests of operational effectiveness are important for ensuring the reliability and security of EUC applications, but they do not improve the visibility of EUC applications as much as an EUC inventory.
References: CISA Review Manual (Digital Version), Chapter 3: Information Systems Acquisition, Development and Implementation, Section 3.4: End-user Computing
Question #362
Which of the following is MOST critical to the success of an information security program?
- A . User accountability for information security
- B . Management’s commitment to information security
- C . Integration of business and information security
- D . Alignment of information security with IT objectives
Correct Answer: B
B
Explanation:
Management’s commitment to information security is the most critical factor for the success of an information security program, as it sets the tone and direction for the organization’s security culture and practices. Management’s commitment is demonstrated by establishing a clear security policy, providing adequate resources, assigning roles and responsibilities, enforcing compliance, and supporting continuous improvement. The other options are important elements of an information security program, but they depend on management’s commitment to be effective.
References: CISA Review Manual (Digital Version) 1, page 439.
B
Explanation:
Management’s commitment to information security is the most critical factor for the success of an information security program, as it sets the tone and direction for the organization’s security culture and practices. Management’s commitment is demonstrated by establishing a clear security policy, providing adequate resources, assigning roles and responsibilities, enforcing compliance, and supporting continuous improvement. The other options are important elements of an information security program, but they depend on management’s commitment to be effective.
References: CISA Review Manual (Digital Version) 1, page 439.
Question #363
Which of the following is the PRIMARY reason an IS auditor should discuss observations with management before delivering a final report?
- A . Validate the audit observations_
- B . Identify business risks associated with the observations.
- C . Assist the management with control enhancements.
- D . Record the proposed course of corrective action.
Correct Answer: A
A
Explanation:
The primary reason an IS auditor should discuss observations with management before delivering a final report is A. Validate the audit observations. This is because discussing the observations with management can help the auditor to ensure that the findings are accurate, complete, and supported by sufficient evidence1. It can also help the auditor to obtain management’s perspective and feedback on the issues and risks identified, and to avoid any misunderstandings or surprises when the final report is issued2.
A
Explanation:
The primary reason an IS auditor should discuss observations with management before delivering a final report is A. Validate the audit observations. This is because discussing the observations with management can help the auditor to ensure that the findings are accurate, complete, and supported by sufficient evidence1. It can also help the auditor to obtain management’s perspective and feedback on the issues and risks identified, and to avoid any misunderstandings or surprises when the final report is issued2.
Question #364
Which of the following is the MOST effective way for an organization to help ensure agreed-upon action plans from an IS audit will be implemented?
- A . Ensure sufficient audit resources are allocated,
- B . Communicate audit results organization-wide.
- C . Ensure ownership is assigned.
- D . Test corrective actions upon completion.
Correct Answer: C
C
Explanation:
The most effective way for an organization to help ensure agreed-upon action plans from an IS audit will be implemented is to ensure ownership is assigned. This means that the management of the audited area should accept responsibility for implementing the action plans and report on their progress and completion to the audit committee or senior management. This will ensure accountability, commitment, and follow-up for the audit recommendations34.
References: 3: CISA Review Manual (Digital Version), Chapter 1: The Process of Auditing Information Systems, Section 1.6: Reporting, page 41 4: CISA Online Review Course, Module 1: The Process of Auditing Information
Systems, Lesson 1.6: Reporting
C
Explanation:
The most effective way for an organization to help ensure agreed-upon action plans from an IS audit will be implemented is to ensure ownership is assigned. This means that the management of the audited area should accept responsibility for implementing the action plans and report on their progress and completion to the audit committee or senior management. This will ensure accountability, commitment, and follow-up for the audit recommendations34.
References: 3: CISA Review Manual (Digital Version), Chapter 1: The Process of Auditing Information Systems, Section 1.6: Reporting, page 41 4: CISA Online Review Course, Module 1: The Process of Auditing Information
Systems, Lesson 1.6: Reporting
Question #365
Which of following areas is MOST important for an IS auditor to focus on when reviewing the maturity model for a technology organization?
- A . Standard operating procedures
- B . Service level agreements (SLAs)
- C . Roles and responsibility matrix
- D . Business resiliency
Correct Answer: C
C
Explanation:
A maturity model for a technology organization is a tool that measures the progress and capability of the IT function in relation to its goals, processes, and practices. A maturity model can help identify gaps and areas for improvement, as well as benchmark the IT function against industry standards or best practices. One of the key aspects of a maturity model is the definition and clarity of roles and responsibilities for the IT function and its stakeholders. A roles and responsibility matrix, such as a RACI matrix, is a document that clarifies who is responsible, accountable, consulted, and informed for each task or deliverable in a project or process. A roles and responsibility matrix can help avoid confusion, duplication, or omission of work, as well as ensure accountability and communication among the IT function and its customers, partners, and suppliers. Therefore, an IS auditor should focus on reviewing the roles and responsibility matrix when evaluating the maturity model for a technology organization.
A standard operating procedure (SOP) is a document that describes the steps and instructions for performing a routine or repetitive task or process. SOPs are important for ensuring consistency, quality, and compliance in the IT function, but they are not directly related to the maturity model. A service level agreement (SLA) is a contract that defines the expectations and obligations between an IT service provider and its customers. SLAs are important for ensuring customer satisfaction, performance measurement, and dispute resolution in the IT function, but they are not directly related to the maturity model. A business resiliency plan is a document that outlines how an IT function will continue to operate or recover from a disruption or disaster. Business resiliency is important for ensuring availability, reliability, and security in the IT function, but it is not directly related to the maturity model.
References: 1: Maturity Models for IT & Technology | Splunk 2: Responsibility assignment matrix – Wikipedia 3: Roles and Responsibilities Matrix – SDLCforms
C
Explanation:
A maturity model for a technology organization is a tool that measures the progress and capability of the IT function in relation to its goals, processes, and practices. A maturity model can help identify gaps and areas for improvement, as well as benchmark the IT function against industry standards or best practices. One of the key aspects of a maturity model is the definition and clarity of roles and responsibilities for the IT function and its stakeholders. A roles and responsibility matrix, such as a RACI matrix, is a document that clarifies who is responsible, accountable, consulted, and informed for each task or deliverable in a project or process. A roles and responsibility matrix can help avoid confusion, duplication, or omission of work, as well as ensure accountability and communication among the IT function and its customers, partners, and suppliers. Therefore, an IS auditor should focus on reviewing the roles and responsibility matrix when evaluating the maturity model for a technology organization.
A standard operating procedure (SOP) is a document that describes the steps and instructions for performing a routine or repetitive task or process. SOPs are important for ensuring consistency, quality, and compliance in the IT function, but they are not directly related to the maturity model. A service level agreement (SLA) is a contract that defines the expectations and obligations between an IT service provider and its customers. SLAs are important for ensuring customer satisfaction, performance measurement, and dispute resolution in the IT function, but they are not directly related to the maturity model. A business resiliency plan is a document that outlines how an IT function will continue to operate or recover from a disruption or disaster. Business resiliency is important for ensuring availability, reliability, and security in the IT function, but it is not directly related to the maturity model.
References: 1: Maturity Models for IT & Technology | Splunk 2: Responsibility assignment matrix – Wikipedia 3: Roles and Responsibilities Matrix – SDLCforms
Question #366
Which of the following is the BEST way to ensure an organization’s data classification policies are preserved during the process of data transformation?
- A . Map data classification controls to data sets.
- B . Control access to extract, transform, and load (ETL) tools.
- C . Conduct a data discovery exercise across all business applications.
- D . Implement classification labels in metadata during data creation.
Correct Answer: D
D
Explanation:
Data classification is the process of tagging data according to its type, sensitivity, and value to the organization. Data transformation is the process of changing the structure and format of data to make it usable for analysis and visualization. Both processes are important for data security and compliance, but they also pose some challenges.
One of the challenges is to ensure that the organization’s data classification policies are preserved during the process of data transformation. This means that the data should retain its original classification level and labels after it is transformed, and that the appropriate controls and protections are applied to the transformed data.
The best way to ensure this is to implement classification labels in metadata during data creation (D). Metadata is data that describes other data, such as its source, format, content, and context. By adding classification labels to metadata, the data can be easily identified and tracked throughout its lifecycle, including during data transformation. The labels can also help enforce the proper access rights and encryption standards for the data, regardless of its state or location.
D
Explanation:
Data classification is the process of tagging data according to its type, sensitivity, and value to the organization. Data transformation is the process of changing the structure and format of data to make it usable for analysis and visualization. Both processes are important for data security and compliance, but they also pose some challenges.
One of the challenges is to ensure that the organization’s data classification policies are preserved during the process of data transformation. This means that the data should retain its original classification level and labels after it is transformed, and that the appropriate controls and protections are applied to the transformed data.
The best way to ensure this is to implement classification labels in metadata during data creation (D). Metadata is data that describes other data, such as its source, format, content, and context. By adding classification labels to metadata, the data can be easily identified and tracked throughout its lifecycle, including during data transformation. The labels can also help enforce the proper access rights and encryption standards for the data, regardless of its state or location.
Question #367
Which of the following user actions poses the GREATEST risk for inadvertently introducing malware into a local network?
- A . Uploading a file onto an internal server
- B . Viewing a hypertext markup language (HTML) document
- C . Downloading a file from an enterprise file share
- D . Opening an email attachment from an external account
Correct Answer: D
Question #368
Which of the following is the BEST way to identify whether the IT help desk is meeting service level agreements (SLAS)?
- A . Review exception reports
- B . Review IT staffing schedules.
- C . Analyze help desk ticket logs
- D . Conduct IT management interviews
Correct Answer: A
A
Explanation:
The best way to identify whether the IT help desk is meeting service level agreements (SLAs) is A. Review exception reports. Exception reports are documents that highlight any deviations from the agreed service levels, such as breaches, delays, or failures. They can help the IT help desk to monitor their performance, identify root causes, and implement corrective actions. Reviewing exception reports can also help the IT help desk to communicate with the end users and stakeholders about any service issues and their resolution.
Reference: IT help desk support SLA, Section 4: Reporting and Reviewing Service Levels, Page 3.
A
Explanation:
The best way to identify whether the IT help desk is meeting service level agreements (SLAs) is A. Review exception reports. Exception reports are documents that highlight any deviations from the agreed service levels, such as breaches, delays, or failures. They can help the IT help desk to monitor their performance, identify root causes, and implement corrective actions. Reviewing exception reports can also help the IT help desk to communicate with the end users and stakeholders about any service issues and their resolution.
Reference: IT help desk support SLA, Section 4: Reporting and Reviewing Service Levels, Page 3.
Question #369
Which of the following is the PRIMARY reason an IS auditor would recommend offsite backups although critical data is already on a redundant array of inexpensive disks (RAID)?
- A . Disks of the array cannot be hot-swapped for quick recovery.
- B . The array cannot offer protection against disk corruption.
- C . The array relies on proper maintenance.
- D . The array cannot recover from a natural disaster.
Correct Answer: D
Question #370
Which of the following is the BEST indicator for measuring performance of IT help desk function?
- A . Percentage of problems raised from incidents
- B . Mean time to categorize tickets
- C . Number 0t incidents reported
- D . Number of reopened tickets
Correct Answer: D
D
Explanation:
The answer D is correct because the number of reopened tickets is the best indicator for measuring the performance of IT help desk function. Reopened tickets are tickets that have been marked as resolved by the help desk agents, but the customers are not satisfied with the resolution and reopen them for further assistance. Reopened tickets reflect the quality and effectiveness of the help desk service, as well as the customer satisfaction level. A high number of reopened tickets indicates that the help desk agents are not resolving the issues properly, or that they are not communicating well with the customers. This can lead to customer frustration, dissatisfaction, and churn. Therefore, minimizing the number of reopened tickets is a key goal for any help desk function.
The other options are not as good as option
D. Percentage of problems raised from incidents (option
A) is a metric that shows how many incidents are escalated to problems, which are more complex and require root cause analysis and long-term solutions. This metric reflects the complexity and severity of the issues faced by the customers, but it does not directly measure the performance of the help desk function. Mean time to categorize tickets (option B) is a metric that shows how long it takes for the help desk agents to assign a category to each ticket, such as technical, billing, or feedback. This metric reflects the efficiency and accuracy of the help desk agents, but it does not
measure the quality or effectiveness of the resolution. Number of incidents reported (option C) is a metric that shows how many issues are reported by the customers to the help desk function. This metric reflects the demand and workload of the help desk function, but it does not measure how well the issues are resolved or how satisfied the customers are.
References:
Key Metrics to Measure Help Desk Performance
8 service desk KPIs and performance metrics for IT support
13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance
D
Explanation:
The answer D is correct because the number of reopened tickets is the best indicator for measuring the performance of IT help desk function. Reopened tickets are tickets that have been marked as resolved by the help desk agents, but the customers are not satisfied with the resolution and reopen them for further assistance. Reopened tickets reflect the quality and effectiveness of the help desk service, as well as the customer satisfaction level. A high number of reopened tickets indicates that the help desk agents are not resolving the issues properly, or that they are not communicating well with the customers. This can lead to customer frustration, dissatisfaction, and churn. Therefore, minimizing the number of reopened tickets is a key goal for any help desk function.
The other options are not as good as option
D. Percentage of problems raised from incidents (option
A) is a metric that shows how many incidents are escalated to problems, which are more complex and require root cause analysis and long-term solutions. This metric reflects the complexity and severity of the issues faced by the customers, but it does not directly measure the performance of the help desk function. Mean time to categorize tickets (option B) is a metric that shows how long it takes for the help desk agents to assign a category to each ticket, such as technical, billing, or feedback. This metric reflects the efficiency and accuracy of the help desk agents, but it does not
measure the quality or effectiveness of the resolution. Number of incidents reported (option C) is a metric that shows how many issues are reported by the customers to the help desk function. This metric reflects the demand and workload of the help desk function, but it does not measure how well the issues are resolved or how satisfied the customers are.
References:
Key Metrics to Measure Help Desk Performance
8 service desk KPIs and performance metrics for IT support
13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance