Practice Free Certified Advanced Administrator Exam Online Questions
An auto-response rule sends en email using Template when the field Case Source Is ’email’ and Template when Case Source is blank. A Process Builder updates Case Source to ’email’ when a case is created using Email-to-Case and to web’ when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?
- A . Case Source updates to ’email’ and an email is sent out using Template2.
- B . An email is sent out using Template and then Case Source updates to email’.
- C . An email la sent out using Template and then Case Source updates to ’email’.
- D . Case Source updates to email and an email Is sent out using Template1.
A
Explanation:
Case Source updates to ‘email’ before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2
The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS’s CEO would like to utilize Salesforce to track this information instead.
Which action should the administrator take to meet this requirement?
- A . Use Salesforce REST API to create the object and also import the data.
- B . Use Lightning Object Creator to create the object and also import the data.
- C . Use Schema Builder to create the object and also import the data.
- D . Use Object Manager to create the object and also import the data.
B
Explanation:
Lightning Object Creator is a tool that allows you to create custom objects and fields from a spreadsheet in a few clicks. Lightning Object Creator analyzes the spreadsheet data and suggests the best way to map it to Salesforce fields and relationships. You can also import the data from the spreadsheet into the new custom object and view it in a list view or a related list. In this case, you can use Lightning Object Creator to create a custom Project object from the spreadsheet that tracks installations and also import the data into the new object.
Reference:
https://help.salesforce.com/s/articleView?id=sf.object_creator_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.object_creator_create_object.htm&type=5
Dream house Realty has created a custom object to track its Open Houses with a master-detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status or Pending so they can see the value from the Property record.
What feature should the administrator implement?
- A . Lightning Component
- B . Formula Fields
- C . Roll-Up Summary
- D . visualforce Page
C
Explanation:
A roll-up summary field is used to display a value in a master record based on the values of a set of related detail records. In this case, the administrator can create a roll-up summary field on the Properties object that counts the number of Open House records in a Pending status.
Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
Universal Containers’ support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?
- A . Enable the Case Feed.
- B . Create article types.
- C . Define data categories and visibility.
- D . Setup record types and page layouts.
C
Explanation:
Data categories and visibility are features that allow you to organize and control access to your Salesforce Knowledge articles based on different topics or criteria. Data categories are logical groupings of articles that reflect your business needs and processes. You can create a data category group and assign it to one or more article types, and then create data categories and subcategories within that group. Data category visibility is a setting that determines which data categories users can access based on their profiles or permission sets. You can use data categories and visibility to provide relevant and appropriate product documentation to your customers and support team.
Reference:
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_category_visibility.htm&type=5
AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs ass/stance from an engineer.
What feature should be used to grant the engineer access to the necessary account, while maintaining the company’s data security?
- A . Permission Set
- B . Permission Set Group
- C . Account Teams
- D . Custom Profile
C
Explanation:
Account teams are groups of users who work together on an account. Administrators can enable account teams and grant team members different levels of access to accounts and related records such as contacts, opportunities, and cases. By using account teams, Cloud Kicks can grant engineers access to the necessary accounts when they need assistance from them, while maintaining data security for other accounts that they do not need to access.
Reference: https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5
Ursa Major Solar allows its scientists to log new stars as they find them, but on occasion, they log the same star by mistake. The administrator wants scientists to be notified when a record is deleted and by whom, and to maintain their own discovery information.
What automation solution should be used to send the notification?
- A . Heroku
- B . Process Builder
- C . Workflow Action
- D . flow
D
Explanation:
Flows are tools that automate business processes by collecting data and performing actions in your org or an external system. Flows can be triggered by various events such as record creation, updates, or invocations from other processes or flows. Flows can also send email alerts as part of their actions. To send a notification when a record is deleted and by whom, and to maintain their own discovery information, an administrator can use a flow that runs when a record is deleted, queries the record owner’s email address and discovery information from another object or variable, and sends an email alert with those details.
Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts.htm&type=5
Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has a Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user accidentally deleted the Account, Product, and related Review records.
How should the deleted Review records be restored?
- A . Restore both the Account and Product master records from the Recycle Bin.
- B . Restore the Review junction object record from the Recycle Bin.
- C . Restore either the Account or Product master records from the Recycle Bin.
- D . The Review object records are permanently deleted without the ability to restore.
A
Explanation:
To restore the deleted Review records, you need to restore both the Account and Product master records from the Recycle Bin. A master-detail relationship is a type of relationship that links two objects together and enforces a parent-child relationship between them. A master-detail relationship affects the security and deletion of the child records. If you delete a master record, all of its detail and subdetail records are deleted as well and moved to the Recycle Bin. To restore a detail or subdetail record, you must first restore its parent record.
Reference:
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.recyclebin_overview.htm&type=5
AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing. software.
how should an administrator meet these retirements?
- A . Add an entitlement template to the pressure conduct for phone support.
- B . Include a milestone to the product with a term of 365 days for phone support.
- C . Configure a flow to create a milestone co the asset upon purchase.
- D . Create a flow to attach an entitlement to the asset upon purchase.
D
Explanation:
An entitlement is a record that represents a customer’s right to receive support or service based on the terms of a contract or agreement. An asset is a record that represents a product that a customer has purchased. To automatically provide phone support to customers who purchase photo editing software, the administrator can create a flow that attaches an entitlement to the asset upon purchase. The entitlement can have a term of 365 days and a service contract that specifies the
phone support details.
Reference:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.assets_overview.htm&type=5
The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.
What should the administrator handle this request?
- A . Assign a permission set that has View All on Leads.
- B . Add an app with the Leads tab to the user’s profile.
- C . Assign the contractor a public group with Lead access.
- D . Create a profile with Read Only for all Leads.
A
Explanation:
Permission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. By assigning a permission set that has View All on Leads to the contractor, Cloud Kicks can grant them view access to all lead records without modifying their profile or creating a new one.
Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
Cloud Kicks tracks project details in a custom Project object. Project Milestones are tracked in a second custom object, with a reference to the parent Project record. Users need to automatically create a standard set of related Project Milestones when a Project record is created.
What is the recommended automation solution?
- A . Field Service flow
- B . Scheduled flow
- C . Before-save autolaunched flow
- D . After-save autolaunched flow
D
Explanation:
An after-save autolaunched flow is a type of flow that runs in the background when a record is saved and performs actions based on the record data or changes. An after-save autolaunched flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after-save autolaunched flow that runs when a Project record is created and creates a standard set of related Project Milestone records based on predefined values or variables.
Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htm&type=5
https://help.sales