Practice Free Certified Advanced Administrator Exam Online Questions
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.
How should the administrator meet this requirement?
- A . Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
- B . Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.
- C . Require the Sales Engineer and the Account Executive lookup fields on the page layout.
- D . Assign a task to the owner if an opportunity is created without one of these fields filled out.
A
Explanation:
A validation rule can enforce data quality by preventing users from saving records that do not meet certain criteria. In this case, the validation rule can check if both the Sales Engineer and the Account Executive lookup fields are blank, and display an error message if so. This way, the director of sales can ensure that every opportunity has either a sales engineer or an account executive assigned to the deal.
Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.
What should the administrator do to resolve this issue?
- A . Schedule Apex jobs.
- B . Delete all workflow rules.
- C . Add an invocable process.
- D . Consolidate automation tools.
D
Explanation:
One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other’s values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results.
Reference:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/business_process_automation/automation_considerations
What should the administrator consider before enabling Person Accounts?
- A . Person Account cannot be disabled.
- B . Person Account requires less data storage.
- C . Person Account and Business Accounts cannot be in the same sharing model.
- D . All standard Account news can be converted to Person Account field.
A
Explanation:
Person Account cannot be disabled is something that the administrator should consider before enabling Person Accounts. Person Accounts are a special type of accounts that allow storing information about individual people who are not associated with an organization or business account. Once Person Accounts are enabled, they cannot be disabled or removed from the org without contacting Salesforce support
What is a recommended use of Salesforce Sandbox?
- A . For training purposes only.
- B . For development and testing before deploying in the production environment.
- C . To provide a backup of the production environment.
- D . To manage user profiles and permissions exclusively.
Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports. The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by Account Owner, records are now missing from several Opportunity components.
What is the recommended way for the system administrator to resolve this issue?
- A . Add a cross-filter to the Opportunity source reports.
- B . Use a custom report type for Accounts with or without Opportunities.
- C . On the Opportunity components, change the equivalent field.
- D . Create a joined Accounts and Opportunities report for the components.
C
Explanation:
The equivalent field is the field that matches the dashboard filter field on the source report object. For example, if the dashboard filter is on Account Owner, then the equivalent field on the Opportunity object is Opportunity Owner. Changing the equivalent field ensures that the dashboard filter applies correctly to the Opportunity components.
Reference: https://help.salesforce.com/s/articleView?id=sf.dashboard_filters.htm&type=5
A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.
What should an administrator do to troubleshoot this issue?
- A . Run a report of all opportunities to identify other possible duplicates.
- B . Check the user profile permissions on the Opportunity object to see if they have permission to delete.
- C . Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.
- D . Change the user’s profile to System Administrator so they have full permissions to delete object records.
B
Explanation:
The user profile permissions on the Opportunity object is the item that the administrator should review to find out why the user is unable to delete the duplicate record. The user profile permissions determine what users can do with records and objects in Salesforce, such as creating, editing, deleting, viewing, or sharing. In this case, the administrator should check if the user has the Delete permission on the Opportunity object, which allows them to delete opportunity records that they own or have access to. If not, the administrator can either grant them this permission or delete the record for them.
Reference:
https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_object_permissions.htm&type=5
A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant’s user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes.
What steps should the administrator perform to stop the fault messages from going to the consultant?
- A . Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant’s name.
- B . Request an Email Log from Email Log Files in Setup and filter the request by the consultant’s email.
Manually update any flows or processes listed on the log. - C . Set Send Process or Flow Error Email’ to Apex Exception Email Recipients’ in Automation settings.
Add the System Admin’s email to the Apex Exception Email page in Setup. - D . Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.
C
Explanation:
This option will allow the administrator to change the recipient of the fault messages from the consultant’s email to the system admin’s email without modifying any flows or processes. The other options are either not feasible or not effective.
Reference: https://help.salesforce.com/articleView?id=flow_concepts_error_email.htm&type=5
The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.
What tool should the administrator use to evaluate what is causing the errors?
- A . Login History
- B . Debug Log
- C . Setup Audit Log
- D . Record History
B
Explanation:
Debug Log is a tool that captures information about database operations, system processes, and errors that occur when executing a transaction or running a unit test. Debug Log can help troubleshoot issues related to triggers, workflows, validation rules, or other custom logic by showing the order of execution and the values of variables and expressions
Which statement best describes the capability of Dynamic Dashboards in Salesforce?
- A . Allow users to see data according to their organization-wide permissions.
- B . Display data from multiple sources outside of Salesforce.
- C . Permit manual refresh only.
- D . Offer real-time data without any user interaction.
A user started to work remotely. They are having an Issue logging in.
What could be the issue?
- A . The login session has expired for this user.
- B . They are signing in from a mobile device.
- C . The time zone for the profile is outside of login hours.
- D . The user Is not In the IP range for their profile.
D
Explanation:
IP ranges are settings that restrict login access to Salesforce from specific IP addresses. Administrators can set IP ranges at the org level or at the profile level. If a user tries to log in from an IP address that is outside the allowed range for their profile or their org, they will not be able to access Salesforce. Therefore, if a user started to work remotely and is having an issue logging in, it could be because they are not in the IP range for their profile or their org.
Reference: https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type=5