Practice Free Certified Advanced Administrator Exam Online Questions
Person accounts were recently activated at Cloud Kicks.
There are three record types for accounts:
• B2B customer
• B2C Customer
• External Partner
There are two record types for leads:
• B2B Lead
• B2CLead
The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.
What should the administrator do to correct this issue?
- A . Hide the Record Type field on the Account section of the Conversion Layout.
- B . Build a process that updates the record type field to B2C Customer after conversion.
- C . Use a validation rule to ensure the company name on B2C Leads is blank.
- D . Change organization-wide default settings for contacts to Controlled by Parent.
B
Explanation:
Building a process that updates the record type field to B2C Customer after conversion will correct this issue. The conversion layout for person accounts does not allow selecting different record types for accounts and contacts. The default record type for person accounts is determined by the organization-wide default settings. However, a process can be triggered after conversion to update the record type field based on the lead record type or other criteria.
Reference:
https://help.salesforce.com/s/articleView?id=sf.convert_leads_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.convert_leads_mapping.htm&type=5
The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity.
What is the recommended security setting to configure?
- A . Enforce login IP ranges on every request.
- B . Lock sessions to the domain in which they were first used.
- C . Require a high assurance session.
- D . Force logout on session timeout.
D
Explanation:
Force logout on session timeout is the recommended security setting to configure because it prevents users from resuming their sessions after they time out due to inactivity, which reduces the risk of unauthorized access to Salesforce data from unattended devices.
Reference: https://help.salesforce.com/s/articleView?id=sf.security_sessions_logout.htm&type=5
An administrator at Clod Kicks has build a flow that delivers status update email to customers. Recently, there’s been an increasae in support cases from customers reporting they had not received the email.
Where should the administrator look to investigate the issue?
- A . Paused Flow Interviews
- B . Process Automation Setting
- C . Email Logs
- D . Setup Audit Trail
C
Explanation:
Email logs are files that provide information about email delivery and activity in your Salesforce org. Email logs contain details such as sender, recipient, subject, date, status, error code, and more for each email sent or received within a specified time range. You can use email logs to investigate issues with email delivery or performance in your org. In this case, you can use email logs to check if the status update emails were sent successfully or if there were any errors or failures.
Reference:
https://help.salesforce.com/s/articleView?id=sf.email_logs.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_logs_format.htm&type=5
Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator needs to correct a spelling error in the displayed text in one of the Lightning web components.
What is the recommended tool to make the change?
- A . Developer Org
- B . VisualStudio Code
- C . Salesforce Lightning Inspector
- D . Developer Console
B
Explanation:
VisualStudio Code is a recommended tool to make the change in the displayed text in one of the Lightning web components. VisualStudio Code is an integrated development environment (IDE) that supports Salesforce development tools such as Salesforce Extensions for Visual Studio Code, Salesforce CLI, and Lightning Web Components. You can use VisualStudio Code to create, edit, debug, and deploy Lightning web components and other Salesforce metadata. To make the change in the displayed text, you need to open the HTML file of the Lightning web component in VisualStudio
Code and modify the text element accordingly.
Reference:
https://developer.salesforce.com/tools/vscode
https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.create_components
Which automation tool allows you to implement a decision tree that performs different actions based on record values without writing any code?
- A . Workflow Rules
- B . Process Builder
- C . Apex Triggers
- D . Visualforce Pages
DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.
How should an administrator extend the Opportunity object to meet the teams’ different needs?
- A . Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
- B . Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
- C . Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.
- D . Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
B
Explanation:
Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams is how the administrator should extend the Opportunity object to meet the teams’ different needs. Record types are a way to offer different business processes, picklist values, and page layouts to different users based on their profiles or permission sets. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Sales processes are a way to define the stages that an opportunity goes through from creation to close. By using separate record types, page layouts, and sales processes for each team, the administrator can customize the opportunity object according to their different requirements and preferences.
Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager.
Which two options should the administrator use to meet these criteria? Choose 2 answers
- A . Share with roles and subordinates of the finance cirector role.
- B . Make an owner-based sharing rule where the wnn field – true.
- C . Create a criteria-based sharing rule where the won field = true.
- D . Select all opportunities owned by the sales manager role.
A, C
Explanation:
Two options that the administrator should use to meet these criteria are:
Share with roles and subordinates of the finance director role. This option allows you to grant access to records based on the role hierarchy of your org. You can share records with users who are in a specific role or in roles below that role in the hierarchy. In this case, you can share records with roles and subordinates of the finance director role, which includes all the members of the finance team.
Create a criteria-based sharing rule where the won field = true. This option allows you to grant access to records based on certain field values or formulas. You can create a criteria-based sharing rule on opportunities that grants access to records where the won field is true, which means that the opportunity stage is closed won.
The other two options are incorrect because:
Make an owner-based sharing rule where the won field = true is not an option because owner-based sharing rules do not allow you to specify field values or formulas as criteria. Owner-based sharing rules only allow you to share records based on who owns them or what role or group they belong to. Select all opportunities owned by the sales manager role is not an option because it does not meet the criteria of sharing all closed won opportunities. It only shares opportunities that are owned by users who are in the sales manager role, regardless of their stage.
Reference:
https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?
- A . Auto-Response Rules
- B . Escalation Rules
- C . Assignment Rules
- D . Workflow Rules
B
Explanation:
Escalation rules are rules that automatically escalate cases if they have not been resolved within a certain time frame or meet certain criteria such as priority or status. Escalation rules can perform actions such as changing ownership of cases, sending email notifications, or creating tasks for users or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized and handled within their SLA time limit.
Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation_rules_overview.htm&type=5
Cloud Kicks is looking for a way to back up its data dally.
What should the administrator recommend?
- A . Set up Salesforce’s Data Export Service and store the data In the target destination.
- B . Extract the data with the Import Wizard and push it to the target destination.
- C . Schedule a report and have the data emailed to the admin to put In the target destination.
- D . Use an ETL tool that can be scheduled to extract the data ard push it to the target destination.
A
Explanation:
Salesforce’s Data Export Service is a tool that allows you to export your organization’s data to a set of comma-separated values (CSV) files and store them in a backup location of your choice. You can schedule this service to run weekly or monthly and receive an email notification when your files are ready to download. This is one way to back up your data daily without using any external tools or services.
Reference: https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5
AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource’s ability to create or modify permission sets.
Which feature should be employed to accomplish this request?
- A . Assignment Rules
- B . Delegated Administrator
- C . View All Users Permission
- D . Customize Application Permission
B
Explanation:
Delegated Administration allows administrators to delegate certain user management tasks to non-administrators. For example, a delegated administrator can assign permissions sets to users in specified roles or public groups without having full access to modify permission sets.
Reference: https://help.salesforce.com/s/articleView?id=sf.admin_usermgt_delegated.htm&type=5