Practice Free ACP-420 Exam Online Questions
How do project automation rules differ from global automation rules?
- A . Project rules require admin permissions to create
- B . Global rules can affect multiple projects
- C . Project rules can be edited by all users
- D . Global rules are less restrictive
How can a customer add request participants through the portal?
- A . By entering their email addresses
- B . Automatically, based on organization settings
- C . They cannot add participants
- D . By the project admin only
Keywords are important because they help _______ articles in searches.
- A . ignore
- B . find
- C . block
- D . highlight
Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)
- A . The incident will not be shown in the default ‘Open incidents’ queue.
- B . The incident cannot be upgraded to a major incident.
- C . Request participants cannot be added to the incident.
- D . The incident will not be shown in the default ‘All open tickets’ queue.
Where can translations be added and edited in Jira Service Management?
- A . Directly within each project
- B . In the system dashboard under general configurations
- C . Through external translation services
- D . Translations are not supported
How are project roles typically created at the site level?
- A . By the Jira admin
- B . Automatically by Jira
- C . By each project admin individually
- D . Cannot be created at the site level
How can a task be assigned to an agent in Jira?
- A . Manually by selecting an agent
- B . Automatically by setting a project default assignee
- C . By the agent volunteering for tasks
- D . Both Manually by selecting an agent and Automatically by setting a project default assignee
How can a task be assigned to an agent in Jira?
- A . Manually by selecting an agent
- B . Automatically by setting a project default assignee
- C . By the agent volunteering for tasks
- D . Both Manually by selecting an agent and Automatically by setting a project default assignee
What happens when you delete an organization from the site?
- A . All users within the organization are also deleted
- B . Only the organization record is deleted, users remain
- C . It also deletes all projects associated with the organization
- D . None of the above
Which role is typically responsible for configuring global permissions in Jira?
- A . Project admin
- B . Agent
- C . Jira admin
- D . Collaborator