Practice Free ACP-420 Exam Online Questions
How can saved filters be used effectively in JSM?
- A . To restrict data access
- B . To automate issue assignments
- C . To track specific project metrics
- D . To customize user interfaces
What role can an external user have in Jira Service Management?
- A . Agent
- B . Jira Admin
- C . Reporter
- D . Project Admin
How can smart values be used effectively in Jira automation?
- A . To format dates and times in comments
- B . To calculate issue durations
- C . To reference specific user fields
- D . All of the above
What is the primary purpose of the Help Center in Jira Service Management?
- A . To manage internal documentation
- B . To serve as the central hub for customers to find help
- C . To provide reporting tools for agents
- D . To host the service project’s code repository
What is a common business requirement for auto-closing service requests?
- A . To ensure all requests are resolved within SLA
- B . To reduce the workload on support staff by closing unresolved tickets
- C . To clear old requests that no longer require action
- D . To escalate unresolved issues
What does the issue-level security permission control?
- A . Who can access Jira
- B . Who can view specific issues
- C . Who can delete projects
- D . Who can configure global settings
Where can you view all customers associated with an organization?
- A . In the project settings
- B . On the organization’s page in Jira
- C . In the global settings
- D . Customers cannot be viewed by organization
Your team dashboard has the ‘Service project report’ gadget that displays the SLA success rate for two SLAs: ‘Time to first response’ and ‘Time to resolution’. You need the gadget to display another SLA: ‘Time to close after resolution’.
What action is required to display it?
- A . Replace the gadget with the ‘Filter counts’ gadget
- B . Configure the gadget to change the date range
- C . Configure the gadget to auto refresh
- D . Add a third series to the ‘SLA success rate’ report
Which component is necessary when configuring a custom rule to act based on specific issue updates?
- A . Trigger
- B . Condition
- C . Action
- D . All of the above
Several service projects and knowledge bases in three cloud sites (acme, boxx, casa) are connected as shown.
Which additional connection can definitely be established by the project administrator?
- A . Option A
- B . Option B
- C . Option C
- D . Option D