Practice Free ACP-420 Exam Online Questions
What is the first step in configuring a new SLA in Jira?
- A . Determine the conditions for starting and stopping the SLA timer
- B . Create a new calendar for the SLA
- C . Set the SLA goals based on customer expectations
- D . Assign the SLA to specific request types
Which of the following is not a part of managing project roles?
- A . Assigning users to roles
- B . Creating new roles at the project level
- C . Managing role permissions
- D . Setting up global permissions
What is the primary purpose of adding an organization to a project?
- A . To give them admin rights over the project
- B . To restrict their access to the project
- C . To manage permissions and access more efficiently
- D . Organizations cannot be added to projects
Distinguish Features in Cloud vs Server Hosting. (Choose Two)
- A . Server options allow for unlimited custom fields
- B . Cloud hosting offers automatic updates
- C . Server hosting requires manual updates
- D . Cloud services do not support third-party add-ons
- E . Cloud hosting provides better data control
Which two benefits are associated with scheduled rule execution in Jira automation?
- A . It allows for daily status updates at a set time.
- B . It can trigger actions based on specific time-based conditions.
- C . It requires manual intervention to activate.
- D . It increases the system’s overall security.
- E . It helps in managing time-sensitive tasks without human intervention.
Zane is the project administrator of a company-managed project. He asks you to recommend email notifications for his team members before tickets breach their SLAs.
What is the correct recommendation?
- A . Update the notification scheme
- B . Enable email requests
- C . Create an automation rule
- D . Tell agents to update their personal settings
- E . Re-enable a customer notification
Which three are advanced options available when configuring custom automation rules in Jira?
- A . JSON field editing
- B . Real-time performance monitoring
- C . Branch rule processing
- D . Using smart values in conditions
- E . Historical data analysis
What needs to be considered before deleting an organization from Jira?
- A . Ensuring all related projects are closed
- B . Making sure all users are informed
- C . Transferring or archiving all associated data
- D . All of the above
Demonstrate Understanding of Schemes in Company-Managed Projects. (Choose Two)
- A . Issue type schemes define what issue types are available in projects
- B . Permission schemes set what users can and cannot do in projects
- C . Notification schemes control email updates for hardware changes
- D . Workflow schemes determine the lifecycle of issues
- E . Field configuration schemes determine the visibility of fields
What is the purpose of auto-assignment in Jira components?
- A . To automatically close completed tasks
- B . To assign tasks to the component lead
- C . To distribute tasks evenly among agents
- D . None of the above