Practice Free ACP-420 Exam Online Questions
Which option best describes how to set the project default language in Jira Service Management?
- A . It is determined by the server’s location.
- B . Set through the project settings under ‘Language Options’.
- C . Automatically syncs with the browser language of the admin.
- D . Project default language setting is not available.
You’ve added a new issue type to a project.
How do you ensure relevant stakeholders receive notifications about it?
- A . Update the project’s notification scheme to include the new issue type
- B . Create a new notification scheme for each new issue type
- C . No action needed; new issue types use the default scheme
- D . Send manual notifications for new issue types
What feature allows adding useful links directly to the project’s sidebar for quick access?
- A . Project shortcuts
- B . Quick links
- C . Sidebar customization
- D . Direct link feature
What is a benefit of using smart values to manipulate lists in Jira automation rules?
- A . Creating bulk user accounts
- B . Automatically updating multiple issues at once
- C . Scheduling reports
- D . Encrypting sensitive data
What benefit does using the @ mention feature provide in a collaborative environment?
- A . Increases email traffic
- B . Reduces the need for meetings
- C . Ensures privacy of communications
- D . Enhances real-time collaboration
Which three gadgets are commonly configured on JSM dashboards?
- A . Issue Statistics
- B . Pie Chart
- C . Release Burndown
- D . Two-Dimensional Issue Statistics
- E . Filter Results
A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed.
Why did this happen?
- A . The request types have different workflows.
- B . The associated issue types have different workflows.
- C . The request types have different status names to show customers.
- D . The issue types have different issue security levels.
- E . The request types have different display names in the Visible fields section.
Where can users specify their preferred format (HTML or text) for receiving notifications in Jira?
- A . In their account settings
- B . Within each project’s settings
- C . In the global settings menu
- D . Notification formats cannot be changed
How does integration with Statuspage enhance Jira Service Management?
- A . It automates user management.
- B . It provides real-time status updates to customers.
- C . It simplifies issue prioritization.
- D . It enables direct file sharing.
What is the shortcut for creating a new issue in Jira?
- A . Ctrl + N
- B . Alt + C
- C . Shift + N
- D . None of the above