Practice Free ACP-420 Exam Online Questions
When might an administrator choose to unlink a Confluence space from a Jira service project?
- A . When the project is completed
- B . When the linked space is no longer relevant
- C . When there is too much traffic on the site
- D . All of the above
You need to configure the ‘Time to assign’ SLA with the following requirements:
– Severity 1 issues should be assigned within 4 hours on a 24/7 calendar.
– Severity 2 issues should be assigned within 4 hours during business hours.
– Regardless of Severity, issues with a Standard Support Level should not be measured against this SLA.
– Everything else should be assigned within 48 hours during business hours.
The current configuration is shown:
What do you need to change to meet all requirements?
- A . Add and configure another goal.
- B . Change the order of at least one goal.
- C . Update the calendar of an existing goal.
- D . Update the JQL statement of an existing goal.
What feature does the Customer Portal primarily offer?
- A . A place for customers to submit and track requests
- B . A direct communication channel to the company CEO
- C . Access to the company’s financial reports
- D . Real-time chat with product developers
Customize Request Types for Agents and Customers. (Choose Three)
- A . Configure different fields to be visible to agents only
- B . Set up unique workflows for customer-viewable statuses
- C . Customize the name and description visible on the portal
- D . Create distinct tabs for agents to categorize issue types
- E . Allow customers to configure their view settings
What does JQL stand for in Jira?
- A . Java Query Language
- B . Jira Query Language
- C . JavaScript Query Language
- D . Just Quick Links
Which of the following is a ticket channel in Jira Service Management?
- A . Direct phone calls logged by agents
- B . Email
- C . In-person requests
- D . Automated bot responses
Recommend Queue Configuration. (Choose Two)
- A . Set priorities based on SLA deadlines
- B . Configure queues to exclude certain issue types
- C . Allow all team members to edit queue configurations
- D . Automatically assign issues based on agent expertise
- E . Sort requests by the date they were last updated
Recommend Queue Configuration. (Choose Two)
- A . Set priorities based on SLA deadlines
- B . Configure queues to exclude certain issue types
- C . Allow all team members to edit queue configurations
- D . Automatically assign issues based on agent expertise
- E . Sort requests by the date they were last updated
What is the main benefit of grouping customers into organizations?
- A . Easier global permissions management
- B . It automatically assigns them to all projects
- C . Simplifies communication and management of permissions
- D . None; it’s merely for sorting purposes
What feature should be configured to allow agents to search for Confluence articles directly from a Jira request?
- A . Application links
- B . Quick filters
- C . Smart search
- D . Direct search integration