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Practice Free 74920T Exam Online Questions

Question #21

Refer to the exhibit.

What are three reasons for turning on “Net Redir” = y? (Choose three.)

  • A . Network Call Deflection does not use ISDN messaging.
  • B . It supports route-to number ~rl23658888.
  • C . It increases trunk usage and costs.
  • D . It supports Network Call Transfer.
  • E . It decreases trunk usage and costs.

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Correct Answer: A,D,E
Question #22

How can an installer identify if a customer has the Call Center Elite package?

  • A . Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.
  • B . Check the Feature-Related System Parameters and look for the "Call Center Elite" field.
  • C . Check the System-Parameters Customer-Options Form and look for the "EAS" field.
  • D . Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

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Correct Answer: C
C

Explanation:

Reference: Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205
Question #23

While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?

  • A . The caller hears the feedback that Is provided by the sending switch.
  • B . The caller always hears ringback.
  • C . The caller hears the feedback that is provided by the receiving switch.
  • D . The caller always hears silence.

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Correct Answer: C
Question #24

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

  • A . 876549432
  • B . 3876
  • C . 9432
  • D . 87654

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Correct Answer: A
Question #25

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.

Which type of installation should you use when installing a remote Call Center Elite instance?

  • A . Use quick installation of all components
  • B . Use manual installation of all components
  • C . Use manual installation of a few components
  • D . It does not matter which installation method you choose

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Correct Answer: C