Practice Free 74920T Exam Online Questions
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
- A . The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
- B . The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
- C . The route-to number command in step 6 in New York is allowing calls to interflow to Denver
- D . Step 8 in Denver should be a busy command
A customer reports that they received the message ‘Tserver Link Up’.
What should you advise them to do?
- A . Connect the Tserver to establish the link between the Tserver and the Communication Manager
- B . Check that the Tserver details are correct and AES Server is running
- C . Check the License Director configuration and ensure that the service is running
- D . Nothing. This is just a message indicating the specified link is established
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
- A . Enables capital equipment expenditures
- B . Divides up resources among different locations
- C . Enables businesses to scale rapidly
- D . Lowers operational expenses
- E . Requires fewer servers
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
- A . It enables routing of calls to the agent that is most idle.
- B . It dynamically matches a customer to an optimal agent.
- C . It provides conditional routing of calls to agent queues.
- D . It allows for dynamic reporting of call center activities in custom methods.
- E . It uses advanced algorithms to efficiently route calls to agents.
B,E
Explanation:
Explanation: Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
- A . MOD10
- B . ADD
- C . CATR
- D . SEL
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
- A . Display events extension
- B . Display events vector
- C . List trace vector
- D . List trace extension
With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
- A . Implementing corrective actions
- B . Choosing corrective actions
- C . Recognizing the problem
- D . Determining the triggers
Which three statements are true about virtual routing? (Choose three.)
- A . CTI is a required component for multi-site configuration
- B . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
- C . Virtual routing involves only contacts that are non-voice related such as email and chat
- D . Virtual routing can be implemented in single-site or multi-site configuration
- E . Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
- A . Set a value variable and change the value assigned using a feature access code
- B . Set a trunk group and change the trunk number using a variable
- C . Set a vector directory number with a collect-type variable
- D . Set a feature access code that detects a power outage and reroutes calls automatically
What ate three major benefits of SLM with EAS? (Choose three.)
- A . Can incorporate Business Advocate as an additional feature
- B . Less average delay to answer
- C . Greater control over providing differentiated service
- D . Redundant network coverage
- E . Autopilot capability