Practice Free 74920T Exam Online Questions
Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)
- A . Integrated Data Server
- B . Application Management Server
- C . License Director Server
- D . XML Server
- E . Media Director
Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)
- A . Agent Average Speed of Answer
- B . Selection strategy for the active VDN
- C . Oldest call waiting
- D . Availability of the agents
- E . Estimated Wait Time (EWT)
A,B,D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101038024 (58)
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
- A . Interflow, Outflow, and 1st Available
- B . Primary, Status poll, and Outflow
- C . Status poll, Interflow, and 1st available
- D . Primary, Status poll, and Interflow
In which document can the events table be found?
- A . Troubleshooting Avaya Aura® Call Center Elite
- B . Programming Call Vectoring Features in Avaya Aura® Call Center Elite
- C . Administrator Guide tor Avaya Communication Manager
- D . Feature Description and Implementation for Avaya Communication Manager
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
- A . UUI Treatment
- B . Supplementary Service Protocol
- C . BSR Available Agent strategy
- D . BSR Application
A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.
Which three core server applications require manual configuration during the installation process? (Choose three.)
- A . Media Director
- B . Call Routing Server
- C . Interaction Data Server
- D . Web Chat for IIS
- E . Email Media Store
What are two call vectoring command failures for "adjunct routing"? (Choose two.)
- A . The VDN’s COR does not permit routing to the adjuncts applied destination.
- B . The specified agent Is not logged into the specified split tor a direct agent call.
- C . The VDN’s COS-group does not have Console Permission set to y.
- D . The CTI link can be any Identifier.
A,B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101050308 (18)
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?
- A . list usage hunt-group 10
- B . list hunt group 10
- C . list usage extension xxxx(Where xxxx is the extension number)
- D . remove hunt-group 10
A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.
What should you advise the customer to do?
- A . Check the License Director configuration and ensure the service is running
- B . Restart and Stop the Media Director to resolve the error
- C . Check the Media Director configuration and Avaya Aura® Communication Manager
- D . Check the device exists in Communication Manager and that it is added in the AES Security database
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
- A . Max number of CA TSC
- B . Max number of NCA TSC
- C . Trunk Group for NCA TSC
- D . TSC Supplementary Service Protocol: b
- E . Route pattern must have TSC = N