Practice Free 20320T Exam Online Questions
Which feature would typically be activated by a feature access code in an Avaya AXP On-Prem environment?
- A . Log in or out of the system
- B . Change the system language
- C . Update system firmware
- D . Modify network settings
What is an essential feature to enable for hunt groups that handle high call volumes?
- A . Music on Hold
- B . Call back feature
- C . Interactive Voice Response (IVR)
- D . Automatic callback
Which settings are necessary to configure call distribution based on caller input and IVR selections in Avaya AXP On-Prem? (Select two)
- A . IVR scripting
- B . Caller ID recognition
- C . Direct extension calling
- D . Database lookup integration
What considerations should be taken into account when creating multiple hunt groups? (Select two)
- A . Time zone differences of agents
- B . Integration with existing CRM systems
- C . Backup and disaster recovery options
- D . Specific agent training requirements
What feature must be enabled to allow seamless call transfers between different hunt groups in Avaya AXP On-Prem?
- A . Automatic Call Distribution (ACD)
- B . Last Agent Routing
- C . Direct Extension Dialing
- D . Interflow
How do feature access codes enhance the functionality of hunt groups in Avaya AXP On-Prem?
- A . By allowing quick changes to hunt group settings
- B . By enabling on-the-fly addition of members to the hunt group
- C . By providing detailed reports on hunt group performance
- D . By facilitating the recording of hunt group calls
Which tool is essential for activating advanced dialing features in AXP On-Prem?
- A . The system management console
- B . The web-based administration portal
- C . Command-line interface
- D . External configuration files
What is the primary function of announcements in the Avaya Experience Platform?
- A . To notify agents of system updates
- B . To provide callers with pre-recorded messages
- C . To alert supervisors about agent performance
- D . To log call transactions