Practice Free 20320T Exam Online Questions
What capabilities are enabled by the Avaya Aura Call Center Elite R8 for improving agent performance? (Select two)
- A . Real-time analytics on agent effectiveness
- B . Automatic pausing of calls when agents are unavailable
- C . Historical reporting on call patterns
- D . Integration with workforce management tools
Which features should be considered when creating multiple hunt groups? (Select two)
- A . The geographic distribution of agents
- B . The call handling capacity of each group
- C . The operational hours of the groups
- D . The specific training received by the agents
How do administrators typically test announcements in the Avaya Experience Platform?
- A . By conducting live call simulations
- B . By reviewing system logs
- C . By sending test calls through the system
- D . By using the debugging console
What is the primary purpose of using call vectors in Avaya Experience Platform?
- A . To distribute calls based on agent availability
- B . To route calls through predefined pathways
- C . To record call interactions for quality assurance
- D . To manage voicemail storage
What are the benefits of using skills-based routing in hunt groups? (Select two)
- A . Increases customer satisfaction by routing calls to the most skilled agent
- B . Reduces the need for training among agents
- C . Improves call resolution times
- D . Decreases operational costs
What are the benefits of using abbreviations in the dialing list of Avaya AXP On-Prem? (Select two)
- A . Reduces the time needed to perform tasks
- B . Enhances the security of the communication system
- C . Decreases the likelihood of dialing errors
- D . Allows for customization of user interfaces
Which of the following are necessary features when setting up multiple hunt groups in Avaya AXP On-Prem? (Select two)
- A . Redundancy measures
- B . Uniform Call Distribution (UCD)
- C . Skills-based routing
- D . Night service
Which tool is essential for real-time monitoring of call vector performance in an Avaya system?
- A . System Manager
- B . Session Border Controller
- C . Performance Analyzer
- D . Operational Analyst
Which module in the Avaya platform is typically used to configure announcements for call flows?
- A . System Manager
- B . Application Builder
- C . Media Manager
- D . Call Vectoring Editor
What is the purpose of feature access codes in Avaya AXP On-Prem systems?
- A . To secure the network against unauthorized access
- B . To provide shortcuts for activating system features
- C . To track the usage of features for billing purposes
- D . To restrict features to specific users only