CASM Certified Agile Service Manager V2.1 Exam Info and Questions Sharing

Understand Peoplecert CASM Exam Info

The CASM Certified Agile Service Manager V2.1 exam validates your ability to enhance customer value and boost organizational performance by implementing agile and DevOps practices. This credential is ideal for IT professionals aiming to drive revenue and improve profitability within dynamic, fast-paced, and disruptive business environments.

Number of Questions: 40 Multiple-Choice Questions
Exam Duration: 60 Minutes
Renewal: Every 3 years
Passing Score: 65%

Master CASM Exam Topics

The Peoplecert CASM exam evaluates your understanding of integrating agile principles into service management processes.

1. Introduction to Agile Service Management
Understanding the need for Agile Service Management
Defining Agile Service Management and its objectives

2. Agile Service Management Concepts
Core principles and values of the Agile Manifesto
Adapting agile thinking to service management
Overview of related frameworks: DevOps, ITIL, SRE, Lean, and Scrum

3. Roles in Agile Service Management
Responsibilities of Agile Service Managers
Understanding the roles of Practice Owners and Process Designers

4. Agile Process Engineering
Designing processes with agile methodologies
Creating “just enough” process control
Applying Scrum practices to process design

5. Agile Service Management Artifacts
Developing and managing the Process Backlog
Utilizing user stories in process design
Establishing a Definition of Done for processes

6. Agile Service Management Events
Conducting events such as Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
Facilitating Process Improvement Reviews

7. Agile Process Improvement
Implementing continuous improvement cycles
Aligning process improvements with agile practices
Leveraging automation to enhance process efficiency

Peoplecert CASM Exam Preparation Tips

Understand Agile and DevOps Fundamentals
Deeply familiarize yourself with the Agile Manifesto, its core principles and values.
Understand how agile concepts specifically apply to IT Service Management (ITSM).

Grasp Key Agile Concepts
Study thoroughly the following agile principles:
Collaboration and communication
Adaptability and flexibility
Customer-centric approaches
Iterative and incremental development

Learn Agile Process Engineering
Focus on designing processes with agile methods.
Learn the art of creating “just enough” process control without over-engineering.
Clearly understand how to use agile practices to continuously improve existing processes.

Roles and Responsibilities
Know the responsibilities and competencies of:
Agile Service Manager
Process Owners
Process Designers

Agile Process Engineering
Practice how to develop and refine processes using agile principles.
Learn how to implement “Process Design Sprints” to streamline process improvement.
Understand “just enough” governance and its benefits.

Practice with Exam-Like Questions
Practice answering 40-question, multiple-choice exams under timed conditions (60-minute duration).
Identify areas of weakness and focus your revision accordingly.