Avaya Services Technical Associate (ASTA) Certifications Overview

The Avaya Services Technical Associate (ASTA) certification is aimed at Avaya Partners, Customers, and Associates. This program validates the implementation and support services skills for Avaya’s products and solutions when a formal Avaya Services Certification is not available. It offers a global standard for professionals seeking to enhance their competency in managing Avaya products, solutions, and applications.

Overview of the ASTA Program

The ASTA certification program is designed to provide candidates with the necessary skills and knowledge to successfully perform implementation or support roles related to Avaya products and solutions. Whether managing an Avaya product or supporting various applications, ASTA-certified professionals demonstrate a thorough understanding of the relevant technologies and practices.

Upon successfully passing the required tests, candidates are issued an Avaya tracking record, known as an ASTA code. This code is added to the individual’s student credential transcript, and an electronic copy of course and test completion certificates can be downloaded from the Avaya Learning Center.

Available ASTA Certifications

The Avaya Services Technical Associate program offers several certifications, each focusing on different Avaya products and solutions. Below is a breakdown of the available ASTA certifications and their respective requirements:

ASTA – 9030: Avaya Control Manager for Enterprise Technical Associate

• Certification Requirements: To earn the ASTA – 9030 certification, candidates must pass the 77900T online test.
• Focus Area: This certification focuses on Avaya Control Manager for Enterprise, ensuring that candidates are proficient in managing and implementing Avaya’s control solutions in an enterprise environment.

ASTA – 9040: Avaya Workforce Management Technical Associate

• Certification Requirements: Candidates need to pass the 5304 exam to obtain the ASTA – 9040 certification.
• Focus Area: This certification covers Avaya Workforce Management solutions, providing candidates with skills to implement and support workforce optimization in various business scenarios.

ASTA – 9090: Avaya Call Management System Technical Associate

• Certification Requirements: Candidates are required to take the 70190V course and pass the 70190T exam.
• Focus Area: The ASTA – 9090 certification is tailored for professionals working with the Avaya Call Management System. It ensures that certified individuals can efficiently manage call data, report generation, and system configuration.

ASTA – 9170: Avaya IX Workplace Attendant Technical Associate

• Certification Requirements: To achieve this certification, candidates must take the 71710W and 71720W courses and pass the 71720T online test.
• Focus Area: This certification is focused on the Avaya IX Workplace Attendant. It validates the ability to support and manage the attendant console within the Avaya IX Workplace suite, a unified communications solution.

Benefits of Earning an ASTA Certification

1. Validation of Skills: ASTA certifications validate the ability to implement and support various Avaya products and solutions. This serves as a testament to a candidate’s expertise, enhancing their credibility in the job market.
2. Career Advancement: Certified professionals are well-positioned for career growth opportunities in technical support, implementation, and other roles within organizations that use Avaya solutions.
3. Global Recognition: The ASTA certification is recognized globally, providing professionals with the skills necessary to support and manage Avaya solutions anywhere in the world.
4. Access to Avaya Resources: Certified individuals have access to Avaya’s comprehensive resources, including the Avaya Learning Center, where they can download certificates and track their progress.

How to Prepare for the ASTA Certification Exam

1. Understand the Exam Requirements: Each ASTA certification has its specific set of requirements. Candidates should carefully review the requirements for the certification they are interested in and plan their preparation accordingly.
2. Take Advantage of Avaya Courses: Avaya offers courses that are tailored to each certification exam. Enrolling in these courses provides a structured learning path that covers all necessary topics.
3. Study the Avaya Documentation: Avaya provides comprehensive documentation and resources that are invaluable for exam preparation. Familiarizing yourself with these resources can greatly enhance your understanding of the material.
4. Practice with Exam Questions: For certifications that require an online test, such as the 77900T for the ASTA – 9030 or the 71720T for the ASTA – 9170, practicing with exam questions can be beneficial.

The Avaya Services Technical Associate (ASTA) Certification Program is a valuable credential for professionals working with Avaya products and solutions. It equips them with the skills needed to implement and support these technologies effectively. By earning an ASTA certification, professionals can demonstrate their proficiency, gain global recognition, and open doors to new career opportunities. Whether you are an Avaya Partner, Customer, or Associate, the ASTA certification can be a significant step in advancing your career in the Avaya ecosystem.