The 33140T Avaya Experience Portal with POM Support Online Test evaluates the technical abilities of individuals responsible for implementing, configuring, and supporting Avaya’s Experience Portal (AEP) and Proactive Outreach Manager (POM). The test consists of 61 questions, with candidates required to achieve a minimum passing score of 66% (40 correct answers). The duration of the exam is 90 minutes.
Avaya 33140T exam topics cover the following details.Â
Architecture
Understanding the components and solutions provided by POM
Detailed knowledge of AEP solution architecture and its components
Identifying licensing requirements for various AEP and POM features
Describing deployment models and different zones of AEP
Installation
Installation prerequisites for AEP 8.0 and POM 4.0
Features and implementation of POM High Availability
Procedures for installing the POM database
Configuration
Basics of creating and managing POM campaigns, including scheduling reports and defining rules
Configuring and initializing the Media Processing Platform
Configuring communication channels including voice, email, SMS, and speech servers within AEP
Administration
Setting up user accounts for web-based interfaces of AEP and Experience Portal Manager (EPM)
Differentiating various AEP call flows
Maintenance
Steps for backing up and restoring AEP databases
Maintenance procedures, report distribution, and patch application on EPM and Media Processing Platforms
Troubleshooting
Tools and methodologies for effective monitoring
Utilizing troubleshooting tools and log analysis in AEP and POM systems
To excel in the 33140T test, candidates should: