74920T AXP On-Prem (formerly Aura Call Center Elite) Support Online Test Info and Questions Sharing

Understand Avaya 74920T Exam Info

74920T AXP On-Prem (formerly Aura Call Center Elite) Support Online Test is designed for professionals who are involved in the implementation, configuration, or support of the AXP On-Prem solution. 74920T exam is one of required tests for AXP On-Prem (formerly Avaya Aura CC Elite) Technical Associate Support (ASTA-7492) certification, which also requires you to pass 73920T and 61451T exams.

Total Questions: 52
Passing Score: 68% (35 correct answers)
Duration: 90 minutes

Master Avaya 74920T Exam Topics

To succeed in this 74920T exam, candidates should be well-versed in the following subject areas:

1. Troubleshooting Methodology

Understand Avaya’s Global Support Services (GSS) troubleshooting processes.
Learn how Avaya systematically approaches problem resolution.

2. AXP On-Prem Troubleshooting

Identify features and solutions for troubleshooting common issues in AXP On-Prem.
Understand how virtual routing expands call center capabilities.

Know the difference between:

Look-Ahead Interflow (LAI)
Enhanced Look-Ahead Interflow (ELAI)
Grasp concepts of Network Routing and Network Deflection.

Learn how Best Service Routing (BSR) works both in single-site and multisite environments.

3. Service Level Maximizer (SLM)

Explore the Service Level Maximizer, which dynamically manages call routing based on service level goals and resource availability.

4. Business Advocate (BA)

Understand the three fundamental BA questions used to prioritize calls:

Who should be served next?
Which agent should take the call?
Should the call be answered now or later?

Compare Business Advocate to traditional call center practices.

Discover BA features such as Dynamic Queue Positioning, Predictive Queueing, and Service Objective Prioritization.

Avaya 74920T Exam Preparation Tips

Study Official Documentation

Refer to Avaya product guides and support documentation for AXP On-Prem (Aura Call Center Elite). Focus on feature configurations, BSR, SLM, and BA.

Understand Real-World Scenarios

Many questions will be scenario-based, so experience with troubleshooting live systems and understanding routing logic is key.

Master Acronyms and Concepts

Make sure you’re confident with terminology like:

LAI (Look-Ahead Interflow)
ELAI (Enhanced LAI)
BSR (Best Service Routing)
SLM (Service Level Maximizer)
BA (Business Advocate)

Practice with Simulated Questions

Try 74920T exam practice questions from CertDeed that reflect the structure and difficulty of the real test.

Time Management

With 90 minutes for 52 questions, you’ll have about 1.7 minutes per question. Practice pacing yourself so you don’t rush through key scenarios.